Marketing and Communications Manager

Shelter House, Inc

. Partner with the Director of Development to develop and implement an integrated marketing and communications strategy aligned with Shelter House’s mission, strategic priorities, fundraising goals, and organizational growth .

Posted 10/6/2026full-timeChantilly • Virginia • United StatesMid-LevelSenior💰 $65,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and executing integrated marketing and communications strategies, with strong skills in storytelling, digital content management, and media relations. Proficient in managing multiple projects and collaborating across departments to enhance organizational impact and community engagement.

Highest-signal resume keywords

Integrated Marketing Campaign DevelopmentSocial Media ManagementContent Creation and StorytellingProject ManagementMedia Relations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

WritingEditingProofreadingDigital CommunicationsEmail MarketingWebsite ManagementPhotographyContent DevelopmentData AnalysisEvent Marketing

Soft Skills

CollaborationCommunicationRelationship BuildingJudgmentDiscretion

Tools & Technologies

Microsoft OfficeCRM PlatformsSalesforceGoFundMeCanvaContent Management SystemsDigital Analytics Tools

Certifications & Qualifications

Valid Driver's LicenseAnnual TB Test

Industry Keywords

Nonprofit CommunicationsPublic RelationsHuman ServicesFundraisingCommunity Engagement

About the role

Key responsibilities & impact

Partner with the Director of Development to develop and implement an integrated marketing and communications strategy aligned with Shelter House’s mission, strategic priorities, fundraising goals, and organizational growth
Own Shelter House’s brand voice and visual identity, ensuring consistent messaging and presentation across print, digital, media, fundraising, program, and internal communications
Develop an annual editorial and content calendar and manage communications priorities across multiple departments, campaigns, programs, and events
Create compelling, trauma-informed stories demonstrating Shelter House’s impact, including interviewing staff, partners, volunteers, and program participants when appropriate and with required consent
Lead writing, editing, design coordination, production, and distribution of newsletters, Annual Impact Reports, annual appeals, campaign materials, one-pagers, brochures, presentations, event programs, and other collateral
Manage Shelter House’s website and digital content
Manage social media channels and develop platform-specific content
Plan, execute, and evaluate integrated digital and email campaigns supporting fundraising, events, advocacy, volunteer engagement, and community awareness
Develop and manage media relations, including press releases, media pitches, interview coordination, media inquiries, and reporter relationships
Support executive communications, including talking points, speeches, presentations, announcements, and leadership communications
Collaborate with program and community engagement teams to identify stories, program updates, community needs, and opportunities to elevate Shelter House’s mission and impact
Partner with Development on donor communications, fundraising campaigns, event sponsorship materials, stewardship communications, and partner recognition
Lead marketing and communications support for events, including promotion, materials, event-day content capture, sponsor recognition, photography coordination, and post-event communications
Attend programs, community activities, and events as needed to capture stories, photos, testimonials, and other content and represent the organization
Track and analyze website, email, social media, and campaign performance; translate metrics into recommendations
Prepare communications and marketing updates for leadership and Board reporting
Maintain organized digital assets, brand resources, photo and content libraries, templates, communications records, and consent documentation
Stay current on nonprofit communications, digital media, AI-enabled tools, and storytelling best practices
Manage external communications vendors, contractors, printers, photographers, designers, and other partners
Support internal communications and cross-department initiatives
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree in communications, marketing, public relations, journalism, or a related field; equivalent relevant experience may be considered
Three or more years of progressive professional experience in marketing, communications, public relations, nonprofit communications, or a related field
Excellent writing, editing, proofreading, verbal communication, and storytelling skills, with the ability to adapt messaging for different audiences and channels
Demonstrated experience developing and executing integrated marketing and communications campaigns from strategy through implementation and measurement
Strong hands-on experience managing social media, email marketing, website content, and digital communications
Experience developing content in the field, including event coverage, photography/content capture, and interviews or testimonials
Strong project-management skills and the ability to manage multiple priorities, deadlines, stakeholders, and deliverables with accuracy and sound judgment
Ability to collaborate effectively across departments and build strong relationships with staff, leadership, Board members, donors, volunteers, community partners, and media
Ability to handle sensitive information and communicate about homelessness, domestic violence, and client experiences with discretion, dignity, and a trauma-informed approach
Proficiency with Microsoft Office and common digital communications, design, and content-management tools
Ability and willingness to attend occasional evening or weekend events and travel locally to Shelter House programs and community events
Valid driver’s license
Annual TB Test is required
Ability to sit or stand for long periods
Ability to lift items weighing 10-20 pounds
Preferred: Experience working in a nonprofit, human services, housing, domestic violence, or mission-driven organization
Preferred: Experience with CRM and fundraising platforms such as Salesforce and GoFundMe, or similar systems
Preferred: Experience with email marketing, website/CMS platforms, design tools such as Canva, and digital analytics
Preferred: Media relations and public relations experience, including pitching stories and responding to media inquiries
Preferred: Event marketing and communications experience
Preferred: Experience managing vendors, contractors, or agency partners

Benefits

Comp & perks

Medical, Dental & Vision Insurance
401K contributions with a 4% employer match
13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off
Four Annual Team Building Events