Senior Case Manager

Shelter House, Inc

. Lead a team providing services to families with children and individual adults experiencing or at risk of homelessness .

Posted 11/7/2026full-timeFair Oaks • Virginia • United StatesSenior💰 $58,000 - $64,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading teams to provide comprehensive services for individuals and families at risk of homelessness, with a strong focus on case management, individualized service planning, and collaboration with community partners.

Highest-signal resume keywords

Bachelor's Degree In Human Services3 Years Of Experience In Human ServicesProgram Management ExperienceStaff SupervisionExcellent Verbal And Written Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case ManagementClient AssessmentsIndividualized Service PlansHousing Stability StrategiesProblem-Solving Strategies

Soft Skills

Strong Organizational SkillsSound JudgmentDecision-Making

Certifications & Qualifications

Valid Driver's LicenseAnnual TB Testing

Industry Keywords

Homelessness PreventionHousing ResourcesCommunity CollaborationConfidentiality ComplianceSupport For Families Experiencing Homelessness

About the role

Key responsibilities & impact

Lead a team providing services to families with children and individual adults experiencing or at risk of homelessness
Oversee comprehensive assessments of clients' social, health, emotional, and economic needs
Support development and implementation of individualized plans focused on securing and maintaining permanent housing
Provide direct supervision, guidance, and support to the case management team
Oversee housing-focused case management services to prevent homelessness, resolve homelessness during shelter stays, and maintain housing stability following rehousing
Support Case Managers in coordinating and communicating relevant client information to appropriate partners while maintaining confidentiality and complying with applicable privacy standards
Provide guidance and consultation regarding client assessments, individualized service plans, housing barriers, and service coordination
Collaborate with community organizations, housing partners, and the Housing Locator to facilitate referrals and access to housing resources
Assist Case Managers with phone screenings, diversion services, and problem-solving strategies
Participate in a rotating on-call leadership schedule for after-hours support and guidance

Requirements

What you’ll need

Bachelor's degree in human services or a related field, or equivalent professional experience
Minimum of 3 years of experience in human services or direct service delivery
Strong organizational skills, with the ability to manage competing priorities, exercise sound judgment, and make informed decisions
Excellent verbal communication and public speaking skills
Strong written communication skills
Valid driver's license
Flexibility to work evenings and weekends as needed
Annual TB testing is required
Ability to sit or stand for extended periods
Ability to lift items weighing 10–20 pounds
Preferred: Master's degree in human services or a related field
Preferred: At least 2 years of experience in program management and staff supervision
Preferred: Experience leading or supporting programs serving families experiencing homelessness and survivors of domestic violence and sexual violence

Benefits

Comp & perks

Medical, Dental & Vision Insurance
401K contributions with a 4% employer match
13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off
Four Annual Employee Engagment Events