Front Line Supervisor

Shermco Industries

. Supervise and develop a team of 5 to 10 Field Service Technicians .

Posted 9/18/2026full-timeCleveland • Ohio • United StatesJuniorMid-Level💰 $60 - $70 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in supervising and developing Field Service Technicians while ensuring compliance with safety standards and effective communication. Proficient in technical skills assessments, training plans, and maintaining accurate documentation for customer service excellence.

Highest-signal resume keywords

NETA 2, 3, Or 4 CertificationSupervisory ExperienceTechnical Skills AssessmentSafety Training ComplianceCustomer Service Excellence

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical Skills AssessmentData EntryMicrosoft Office ProficiencySafety TrainingJob Hazard Analysis (JHA)AHALifted ConductorEnergized Work PermitsSkills Matrices DevelopmentCertification Exam Preparation

Soft Skills

Effective CommunicationMentoringCoachingFeedback DeliveryPerformance Review

Certifications & Qualifications

NETA 2, 3, Or 4

Industry Keywords

Field Service TechnicianEHS PoliciesCustomer JobsChange OrdersOvernight TravelFlexible HoursMVR ReportBackground CheckDrug Test

About the role

Key responsibilities & impact

Supervise and develop a team of 5 to 10 Field Service Technicians
Work as a job leader and/or Field Service Technician when assigned
Provide work direction to execute customer jobs according to scope and budget
Ensure technicians have the tools and equipment needed for success
Review weekly safety training completion and ensure compliance with EHS policies and procedures
Ensure proper use of JHA, AHA, Lifted Conductor, and Energized Work Permits
Mentor technicians on Human Performance principles and tools
Perform technical skills assessments, maintain quarterly skills matrices, develop career paths and training plans
Ensure data sheets, SOP usage, customer data, and reports are accurate and timely
Assist technicians with certification exam preparation
Ensure exceptional customer service and obtain timely, accurate, approved change orders
Coach and mentor technicians on effectively running jobs
Communicate key messages, escalate unresolved business questions, and maintain regular communication with direct reports and management
Provide ongoing feedback, address performance concerns, conduct annual performance reviews, and recommend merit raises

Requirements

What you’ll need

Must be a NETA 2, 3, or 4
Must be able to effectively communicate with others
Must be computer proficient using email, data entry, and basic Microsoft Office
2+ years of training, education and experience in the related work supervised
Current on safety training
Prior supervisory or management experience a plus, but not required
Must have a satisfactory MVR report, Background Check and Drug Test results
Must be available for regular overnight domestic travel and occasional international travel
Must be willing to work flexible hours and overtime, and periodic weekends, holidays and evenings
Must be in good standing with Shermco with a satisfactory performance record
Must be willing to travel; minimum 40%
Must be able to read, write, and speak English fluently