Front Line Supervisor

Shermco Industries

. Supervise and develop a team of 5 to 10 assigned Field Service Technicians .

Posted 9/22/2026full-timePhoenix • Arizona • United StatesJuniorMid-Level💰 $50 - $80 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and mentoring capabilities while ensuring compliance with safety standards and effective communication. Proficient in managing field service operations, including training, performance reviews, and customer service excellence.

Highest-signal resume keywords

NETA 2, 3, Or 4 CertificationSupervisory ExperienceSafety Training ComplianceMicrosoft Office ProficiencyCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Field Service ManagementTechnical Skills AssessmentJob Hazard Analysis (JHA)Accident Hazard Analysis (AHA)Energized Work PermitsSkills Matrix DevelopmentOn-the-Job TrainingData EntryPerformance Review ConductingChange Order Management

Soft Skills

Effective CommunicationMentoringCoachingLeadershipTeam Development

Certifications & Qualifications

NETA Certification

Industry Keywords

EHS PoliciesSafety TrainingField Service TechnicianCustomer Jobs ExecutionPerformance Management

About the role

Key responsibilities & impact

Supervise and develop a team of 5 to 10 assigned Field Service Technicians
Work as a job leader and/or Field Service Technician when assigned by the Field Service Manager or Scheduler
Lead by example and provide work direction to execute customer jobs according to scope and budget
Ensure technicians have the tools and equipment needed to succeed
Review weekly safety-training completion and ensure compliance with EHS policies and procedures
Ensure proper use of JHA, AHA, Lifted Conductor, and Energized Work Permits
Mentor technicians on Human Performance principles and tools
Assess technical skills, maintain quarterly skills matrices, develop career paths and training plans, and provide on-the-job learning opportunities
Ensure data sheets, SOP usage, customer data, and reports are accurate and timely
Assist technicians with certification exam preparation
Ensure exceptional customer service and timely, accurate, approved customer change orders
Coach and mentor technicians on effectively running jobs
Deliver key messages, escalate unresolved business questions, and maintain regular communication with direct reports and management
Provide ongoing feedback, address performance concerns, issue approved disciplinary action, and conduct annual performance reviews
Recommend merit raises according to policy

Requirements

What you’ll need

Must be a NETA 2, 3, or 4
Must be able to effectively communicate with others
Must be computer proficient using email, data entry, and basic Microsoft Office
2+ years of training, education and experience in the related work supervised
Current on safety training
Prior supervisory or management experience a plus, but not required
Must have a satisfactory MVR report, Background Check and Drug Test results
Must be available for regular overnight domestic travel and occasional international travel
Must be willing to work flexible hours and overtime, and periodic weekends, holidays and evenings
Must be in good standing with Shermco with a satisfactory performance record
Must be willing to travel; minimum 30% +/-
Must be able to read, write, and speak English fluently