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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in sales and marketing processes, with a strong focus on customer experience and technical solutions. Proficient in managing onboarding tasks and collaborating with various stakeholders to optimize operations.
Highest-signal resume keywords
Office 365 ExpertiseMicrosoft Dynamics CRM KnowledgeCumulus ProficiencyExcellent Communication SkillsProcess Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales Process OptimizationCustomer Onboarding ManagementTechnical Problem SolvingContract AuditingTraining Content Creation
Soft Skills
Attention to DetailOrganizational SkillsMultitasking AbilityHigh Sense of UrgencyAutonomy
Tools & Technologies
PowerShellMicrosoft Partner Programs
Industry Keywords
Sales SupportMarketing CollaborationCustomer ExperienceLicense TransfersWebsite Navigation
Tech Stack
Tools & technologiesAzure
About the role
Key responsibilities & impact- Provide advice, expertise, and support to sales/marketing and internal management teams
- Generate new ideas and contribute to continuous improvement of sales and marketing processes
- Collaborate with sales and marketing advisors, direct clients, partners, and other stakeholders
- Act as subject matter expert on license transfers to Office 365, Dynamics 365, and Azure
- Participate in partner order-to-sales activities to support the sales team
- Manage tasks across platforms for smooth onboarding of new customers and partners within expected timelines
- Cancel customers’ subscriptions with suppliers
- Help customers and partners resolve website navigation, provisioning, and platform registration issues
- Manage multiple emergencies, prioritize, and apply technical solutions
- Coordinate customer-centric solutions with other departments
- Suggest process improvements to optimize customer experience
- Participate in creating training content for Cumulus and CPS transfer processes
- Support the sales force and help achieve objectives
- Complete follow-up records, contract audits, and administrative tasks
- Carry out other related tasks according to job evolution and departmental needs
Requirements
What you’ll need- Collegial degree in Administration, Marketing, IT, or related work experience
- High sense of urgency
- Organized and efficient with strong attention to detail
- Ability to multitask
- Excellent communication skills
- Excellent English skills, spoken and written
- Autonomous and able to prioritize requests according to importance
- Solid knowledge of Office 365, Microsoft Dynamics CRM, and Cumulus
- Knowledge of various Microsoft partner programs
- Knowledge of PowerShell considered an asset
Benefits
Comp & perks- Annual salary reviews based on performance
- Flexible total compensation package
- Vacation time
- Monthly home internet allowance
- Continuous learning opportunities
- Significant growth opportunities
- Career path with opportunities to learn and grow
- Multiple initial and on-the-job training opportunities and tools to track progress
- Flexible work environment
- Friendly and diverse work culture with inclusion and equality
- State-of-the-art technology and tools
- Sherweblife calendar of virtual and face-to-face activities
- Close collaboration with direct manager and development support