Sherweb

Operations

• Provide advice, expertise, and support to sales/marketing and internal management teams
• Generate new ideas and contribute to continuous improvement of sales and marketing processes
• Collaborate with sales and marketing advisors, direct clients, partners, and other stakeholders
• Act as subject matter expert on license transfers to Office 365, Dynamics 365, and Azure
• Participate in partner order-to-sales activities to support the sales team
• Manage tasks across platforms for smooth onboarding of new customers and partners within expected timelines
• Cancel customers’ subscriptions with suppliers
• Help customers and partners resolve website navigation, provisioning, and platform registration issues
• Manage multiple emergencies, prioritize, and apply technical solutions
• Coordinate customer-centric solutions with other departments
• Suggest process improvements to optimize customer experience
• Participate in creating training content for Cumulus and CPS transfer processes
• Support the sales force and help achieve objectives
• Complete follow-up records, contract audits, and administrative tasks
• Carry out other related tasks according to job evolution and departmental needs

Technical Advisor II, Client Operations