Customer Success Manager

SHI International Corp.

. Onboard customers and guide them through product or service lifecycles to ensure retention and growth .

Posted 9/23/2026full-timeLondon • United KingdomJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer onboarding, relationship management, and product lifecycle guidance, with a strong focus on Cisco products and effective communication. Proficient in analyzing customer data to drive success strategies and ensure timely service delivery.

Highest-signal resume keywords

Customer OnboardingCisco Product SalesMicrosoft Dynamics AXAnalytical ThinkingEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success ManagementData AnalysisOrder Workflow ManagementTechnical ProficiencyBusiness Acumen

Soft Skills

Emotional IntelligenceProblem-SolvingResults OrientationMultitaskingOrganizational Skills

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook

Industry Keywords

Customer Success ReviewsCisco Smartnet Renewal ProgramEnterprise Resource PlanningSales CollaborationService Delivery

About the role

Key responsibilities & impact

Onboard customers and guide them through product or service lifecycles to ensure retention and growth
Serve as the Subject Matter Expert for relevant platforms, tools, or services
Plan and conduct Customer Success Reviews covering product usage, roadmaps, and feedback
Analyze consumption reports and provide insights for customer success and renewal strategies
Build and maintain relationships with key customers and partners
Collaborate with sales and internal teams to align offerings with customer objectives and drive co-selling opportunities
Support project teams to ensure successful delivery and synchronization of service projects
Develop knowledge of new product technologies and relevant offerings
Manage order workflows and ensure timely service delivery with customers and carriers
Communicate with customers and internal teams regarding status and upcoming needs

Requirements

What you’ll need

Completed Bachelor’s Degree or relevant work experience required
2-4 years of experience in a technical, business, or sales role
1+ year of experience selling Cisco products
Ability to travel to SHI, Partner, and Customer Events
Intermediate proficiency with Word, Excel, PowerPoint, and Outlook
Intermediate proficiency using Microsoft Dynamics AX for enterprise resource planning, order tracking, inventory management, and financial reporting
Intermediate understanding of Cisco's business model, architectural frameworks, and comprehensive solutions
Ability to articulate Cisco Smartnet renewal program
Ability to organize, prioritize tasks, and manage workflow
Effective communication and presentation skills
Analytical thinking, problem-solving, business acumen, emotional intelligence, results orientation, and multitasking

Benefits

Comp & perks

Continuous professional growth and leadership opportunities
Health, wellness, and financial benefits for employees and their families
World-class facilities and technology for working in offices or remotely
Equal opportunity and fair, accessible recruitment process