Sales Operations Specialist

SHI International Corp.

. Provide operational, administrative, CRM, intake, reporting, and data governance support across Spend Optimization Services and SHI Sales International Canada .

Posted 9/23/2026full-timeUnited StatesJunior💰 $70,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in CRM Administration, Data Governance, and Operational Workflows, with a strong focus on data quality and process improvement. Proficient in managing reporting, stakeholder communication, and cross-functional collaboration to enhance operational efficiency.

Highest-signal resume keywords

CRM AdministrationData GovernanceMicrosoft Dynamics CRMOperational WorkflowsReporting Administration

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data Quality InitiativesSales OperationsBusiness OperationsRevenue OperationsData Collection ToolsProcess ImprovementsForecasting SupportAnalytical CapabilitiesOperational ExcellenceMetrics Tracking

Soft Skills

Attention to DetailOrganizational SkillsTime ManagementCommunication SkillsCustomer Service

Tools & Technologies

Microsoft ExcelSharePointTeamsOutlookPower BIZoomInfoLinkedIn Sales Navigator

Industry Keywords

Sales SupportCustomer Success OperationsBusiness FinanceCompliance AuditsIntake Management

About the role

Key responsibilities & impact

Provide operational, administrative, CRM, intake, reporting, and data governance support across Spend Optimization Services and SHI Sales International Canada
Coordinate CRM administration, data quality initiatives, intake management, forecasting support, reporting administration, and cross-functional operational initiatives
Maintain account and opportunity ownership, account structures, sales keys, memberships, reporting assignments, access, provisioning, licenses, and system setup
Perform CRM data hygiene reviews and monitor exceptions including aging opportunities, past-due close dates, missing activities, required-field gaps, stage progression, validation benchmarks, and forecasting readiness
Coordinate CRM cleanup activities and provide structured exception reporting to leadership
Communicate CRM hygiene concerns, workflow changes, process reminders, release updates, and follow-up actions
Support new-hire onboarding with CRM access, reporting visibility, systems access, dashboards, and documentation
Partner with Business Finance, Deal Desk, Business Operations, and CRM stakeholders on standards, processes, and best practices
Document workflows, process improvements, SOPs, work instructions, and reference materials
Support compliance audits, reporting, automation opportunities, efficiency improvements, and special projects
Administer CRM reports, dashboards, reporting resources, access requests, distribution groups, recurring reports, dashboard updates, testing, and user acceptance activities
Maintain reporting documentation, quick reference guides, FAQs, and dashboard usage materials
Track and coordinate reporting enhancement requests and communicate reporting changes to stakeholders
Escalate reporting discrepancies to the Senior Manager, Sales Operations
Manage the SOS Intake Form process, reviewing, routing, and assigning requests within 24-hour service-level expectations
Monitor intake queues, maintain tracking records, provide status updates, and coordinate resource alignment
Schedule and facilitate ad hoc resource-alignment meetings
Track intake requests through completion and analyze trends to recommend process improvements
Administer workflows for AI, Tokenomics, AGT, and other emerging technology requests
Route and assign SHI AI/Tokenomics intake requests, track them through completion, and maintain stakeholder visibility
Maintain metrics for Tokenomics discussions, workshops, seminars, and consulting engagements

Requirements

What you’ll need

Completed Bachelor's degree in Business Administration, Business Management, Finance, Information Systems, or a related field
1-3 years of experience in Sales Operations, Business Operations, CRM Administration, Revenue Operations, Sales Support, Customer Success Operations, or a related business support function
Experience supporting CRM systems and prospecting/data collection tools
Experience administering business processes, operational workflows, data governance activities, or sales support functions
Ability to travel to SHI, Partner, and Customer Events - 10%
Working knowledge of Microsoft Dynamics CRM or similar CRM platforms
Familiarity with ZoomInfo and LinkedIn Sales Navigator
Strong attention to detail and commitment to data quality
Ability to identify operational issues and recommend corrective actions
Excellent organizational and time management skills
Strong written and verbal communication skills
Ability to manage multiple priorities in a fast-paced environment
Proficiency with Microsoft Excel, SharePoint, Teams, Outlook, and Power BI
Strong customer service and stakeholder management abilities
Ability to work independently while collaborating effectively across teams
Process-oriented mindset focused on consistency, governance, and operational excellence
Ability to quickly learn new systems, technologies, and business processes
Strong analytical and problem-solving capabilities
High level of professionalism and discretion when handling business information
Ability to adapt to evolving business priorities and operational requirements

Benefits

Comp & perks

Continuous professional growth and leadership opportunities
Health, wellness, and financial benefits
World-class facilities and the technology needed to thrive, in offices or remotely
Medical, vision, and dental benefits
401K
Flexible spending