Senior Director – Microsoft Digital Workspace

SHI International Corp.

. Lead the success, growth, and strategic direction of SHI's Digital Workplace organization within Microsoft Services .

Posted 9/18/2026full-timeRemote • California • United StatesSenior💰 $225,000 - $325,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading Digital Workplace initiatives, integrating Microsoft technologies, and managing complex service delivery while ensuring client satisfaction and operational excellence. Proven ability to develop and execute strategic plans that enhance service offerings and drive revenue growth.

Highest-signal resume keywords

Microsoft 365 ExpertiseLeadership in Technology ServicesChange ManagementService Delivery ManagementEnterprise Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft 365TeamsSharePointExchange OnlineOneDrivePower PlatformMicrosoft EntraEndpoint SecurityTenant MigrationsChange Management

Soft Skills

LeadershipCollaborationCommunicationStrategic ThinkingProblem Solving

Tools & Technologies

Microsoft CopilotIntuneDefender for EndpointDefender for IdentityDefender for Office 365

Certifications & Qualifications

Microsoft 365Microsoft TeamsEndpoint AdministratorIdentity and Access AdministratorProsciCCMP

Industry Keywords

Digital WorkplaceOrganizational ChangeProfessional ServicesEnterprise DeliveryClient Outcomes

About the role

Key responsibilities & impact

Lead the success, growth, and strategic direction of SHI's Digital Workplace organization within Microsoft Services
Bring Collaboration, Workplace Platform, and Change Management together under one operating model
Own service maturity, solution development, headcount planning, utilization, delivery quality, capacity, pipeline support, and measurable client outcomes
Manage managers and practice leaders and remain accountable for their effectiveness, development, and delivery performance
Translate Microsoft's Work IQ, Microsoft 365, Copilot, identity, endpoint, and employee experience investments into SHI's services roadmap and capability plan
Establish ownership, decision rights, handoffs, delivery standards, and quality expectations
Build modular, repeatable offerings connecting workplace technology, secure access, employee adoption, and value realization
Lead, coach, and develop leaders across Collaboration, Workplace Platform, and Change Management
Own workforce planning, including hiring, onboarding, retention, skills development, and capacity alignment
Guide integration of Microsoft Entra, Conditional Access, Defender for Endpoint, Defender for Identity, and Defender for Office 365 into workplace solutions
Sponsor reusable reference architectures, delivery frameworks, statements of work, migration patterns, adoption methods, templates, and accelerators
Provide executive oversight for complex, multi-workstream engagements spanning collaboration, migrations, identity, endpoints, security, adoption, and change management
Hold leaders accountable for scope, staffing, delivery methodology, risk management, timelines, budgets, customer communication, and adoption outcomes
Serve as executive sponsor and trusted advisor for strategic clients
Grow Digital Workplace services revenue by improving solution relevance, supporting strategic pursuits, expanding enterprise relationships, and developing repeatable offers
Partner with Solution Architecture, Sales, Project Management, AI + Infrastructure, and Managed Services
Build relationships with Microsoft field, engineering, and partner teams to align priorities and strengthen market credibility
Communicate practice priorities, portfolio health, performance, risks, and investment needs to senior leadership, including the Vice President, Microsoft Services
Run an operating cadence covering pipeline, staffing, project health, financial performance, capability development, customer experience, and adoption outcomes
Escalate delivery, capacity, security, adoption, and customer risks early

Requirements

What you’ll need

Bachelor's degree in a technical, business, organizational development, or related field, or equivalent practical experience
10 or more years of progressive leadership experience in technology services, consulting, digital workplace, organizational change, or related Microsoft practices
5 or more years leading managers, directors, senior technical leaders, or multi-discipline delivery organizations with accountability for people, delivery, and business performance
Demonstrated success building or scaling professional services capabilities, repeatable offerings, and complex enterprise delivery motions
Strong working knowledge of Microsoft 365, Teams, SharePoint, Exchange Online, OneDrive, Power Platform, Copilot, Entra, Intune, Windows 365, endpoint security, tenant migrations, and adoption and change management
Experience managing utilization, capacity, staffing, delivery quality, portfolio health, adoption outcomes, and financial performance
Ability to engage enterprise executives, translate business priorities into workplace technology and change roadmaps, and guide complex decisions
Track record of partnering across sales, presales, project management, managed services, technology teams, and business stakeholders to grow customer relationships
Relevant certifications may include Microsoft 365, Teams, Endpoint Administrator, Identity and Access Administrator, Microsoft 365 Copilot, Prosci, CCMP, or comparable workplace and change management credentials
Ability to work independently while collaborating effectively with executives, managers, technical leaders, sales teams, and customer stakeholders
Ability to travel up to 25%
Commitment to continuous learning as Microsoft workplace, Copilot, identity, endpoint, security, and employee experience capabilities evolve
Strong ethical standards with disciplined attention to privacy, governance, compliance, security, and responsible AI

Benefits

Comp & perks

Continuous professional growth and leadership opportunities
Health, wellness, and financial benefits
World-class facilities and the technology you need to thrive, in offices or home offices
Medical insurance
Vision insurance
Dental insurance
401K
Flexible spending
Remote home office setup
Up to 25% travel support for client engagements, Microsoft alignment, leadership meetings, and internal enablement