ServiceNow Technical Consultant

SHI International Corp.

. Install and configure ServiceNow integration functionality for provider and consumer environments .

Posted 10/1/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $100,000 - $170,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in ServiceNow integration, playbook execution, and UAT support, with a strong focus on customer needs and problem-solving. Proficient in automating testing processes and ensuring environment readiness for seamless service management.

Highest-signal resume keywords

ServiceNow IntegrationAutomated Test Framework (ATF)UAT SupportPlaybook ConfigurationTest Automation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNowProcess MappingWorkflow ConfigurationData TransformationTest PlansTest SuitesRegression TestingBi-Directional SynchronizationCustomer OnboardingCatalog Configuration

Soft Skills

Excellent CommunicationProblem-SolvingCustomer-Facing ExperienceSimplifying Complex Problems

Tools & Technologies

ServiceNowIntegration HubFlow DesignerAutomated Test Framework (ATF)

Certifications & Qualifications

CSACIS-ITSMMicro-Certification-Integration Hub

Industry Keywords

CSMITSMUATTechnology Provider Service ManagementIT Lifecycle

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Install and configure ServiceNow integration functionality for provider and consumer environments
Set up vendor catalog items, mappings, and data transformations
Configure remote tasks for bi-directional synchronization
Apply and maintain the customer onboarding playbook and associated workflows
Validate UAT scenarios and baseline functionality
Support customer testers with instructions and workflow guidance
Troubleshoot UAT issues and triage with internal teams
Ensure UAT environment readiness and confirm acceptance criteria
Build and update test plans and test suites
Support regression testing during upgrades
Reduce manual test effort through automation coverage
Act as a ServiceNow SME on deployed Technology Provider Service Management functionality
Execute onboarding playbooks and associated workflows
Guide customers through testing, scenario validation, and workflow navigation

Requirements

What you’ll need

3-5 years of experience supporting ServiceNow or similar CSM and ITSM environments
Hands-on ServiceNow experience with playbooks, integrations, process mapping, workflows, and catalog configuration
Experience supporting UAT, troubleshooting issues, and working with customers
Strong skills with Automated Test Framework (ATF) and test automation
Excellent communication and problem-solving abilities
Ability to simplify and communicate complex problems to stakeholders across functions and levels
Comprehensive understanding of the IT lifecycle
Ability to understand customer needs and provide tailored solutions
Deep technical knowledge and proficiency in multiple technology areas
Preferred: ServiceNow certifications (CSA, CIS-ITSM, Micro-Certification-Integration Hub, etc.)
Preferred: Experience implementing, customizing, and supporting ServiceNow modules and features such as Integration Hub, Flow Designer, and cross-instance integrations
Preferred: Consulting or customer-facing experience deploying complex multi-platform solutions

Benefits

Comp & perks

Continuous professional growth and leadership opportunities
Health, wellness, and financial benefits
World-class facilities and technology for office or home use
Medical, vision, and dental benefits
401K
Flexible spending