Solutions Engineer – M365 Copilot, Agents

SHI International Corp.

. Assess Microsoft 365 tenants across identity, security, compliance, licensing, information architecture, collaboration, and data readiness .

Posted 10/13/2026full-timeRemote • United StatesMid-LevelSenior💰 $150,000 - $207,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in administering and operationalizing Microsoft 365 environments, with a strong focus on security, compliance, and governance. Proficient in leveraging Microsoft tools and technologies to enhance collaboration, data management, and AI capabilities.

Highest-signal resume keywords

Microsoft 365 AdministrationMicrosoft Graph AnalysisPowerShell ScriptingMicrosoft Purview ImplementationIdentity Governance

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Microsoft 365 Copilot DeploymentSharePoint OnlineOneDriveMicrosoft TeamsExchange OnlineConditional AccessData Loss Prevention (DLP)EDiscoveryAI Security PostureUsage-Based AI Consumption

Soft Skills

Analytical SkillsTroubleshootingDocumentationPresentation SkillsCustomer-Facing Consulting

Tools & Technologies

Microsoft DefenderMicrosoft Entra IDAgent 365Power PlatformCopilot Studio

Certifications & Qualifications

AB-900SC-401SC-300MS-102AB-100AI-900AI-103GH-300PL-600

Industry Keywords

Data PrivacyResponsible AIGovernanceFinancial AccountabilityCompliance Requirements

About the role

Key responsibilities & impact

Assess Microsoft 365 tenants across identity, security, compliance, licensing, information architecture, collaboration, and data readiness
Lead Microsoft 365 Copilot deployments through prerequisite validation, licensing, feature enablement, pilot planning, rollout support, and expansion
Help customers evaluate and operationalize Microsoft 365 E7, Copilot, Agent Builder, and Agent 365
Review Microsoft 365 services for oversharing, excessive permissions, unmanaged content, external access, ownerless sites, and data-exposure risks
Analyze Microsoft Graph, identity, permissions, content quality, and information architecture impacts on Copilot grounding, security, and response quality
Support Copilot Chat, Copilot Cowork, Work IQ, Agent Builder, declarative agents, connectors, plugins, and related experiences
Assess, onboard, configure, secure, govern, and operationalize Microsoft Agent 365
Manage agent inventory, ownership, registration, monitoring, approvals, reviews, transfers, blocking, and retirement
Configure Entra Agent ID, Conditional Access, least-privilege access, access packages, access reviews, and lifecycle workflows
Implement Microsoft Purview sensitivity labels, DLP, retention, auditing, eDiscovery, and AI security posture controls
Evaluate Microsoft Defender capabilities for agent inventory, security posture, threat visibility, investigation, and response
Govern Copilot Studio and Power Platform environments, connectors, sharing boundaries, DLP, and agent lifecycle standards
Plan and govern Copilot Credit consumption, spending policies, usage limits, alerts, credit allocation, budgets, forecasts, and chargeback models
Collaborate with SHI licensing specialists on E7, Copilot Credits, capacity, billing, subscriptions, and technical dependencies
Develop PowerShell scripts for assessment, administration, configuration validation, automation, documentation, and reporting
Lead customer discovery sessions, technical assessments, governance workshops, and findings presentations
Help customers establish AI councils or Centers of Excellence, responsible AI practices, decision rights, intake processes, ownership standards, and governance roadmaps
Translate technical findings into recommendations, remediation plans, implementation roadmaps, and operational runbooks

Requirements

What you’ll need

5+ years of hands-on experience administering enterprise Microsoft 365 environments
Strong working knowledge of SharePoint Online, OneDrive, Microsoft Teams, Exchange Online, Microsoft 365 Apps, and Microsoft 365 administration
Practical experience supporting Microsoft 365 Copilot readiness, deployment, governance, adoption, or expansion
Understanding of Microsoft Graph, identity, permissions, organizational content, and Copilot grounding and security
Hands-on experience with Microsoft Entra ID, Conditional Access, identity governance, and related access controls
Experience with Microsoft Purview, information protection, DLP, retention, audit, eDiscovery, or data-risk assessment
Experience identifying and remediating oversharing, excessive permissions, unmanaged content, or external-access risks
Hands-on PowerShell scripting experience for Microsoft 365 administration and automation
Understanding of Microsoft enterprise licensing, including Copilot, Agent 365, Entra, Purview, and Defender adoption
Familiarity with usage-based AI consumption, cost governance, or Copilot Credit management
Strong analytical, troubleshooting, documentation, presentation, and customer-facing consulting skills
Ability to translate technical findings, usage data, and cost considerations into clear recommendations
Ability to travel to SHI, Microsoft, partner, and customer events as required
Commitment to continuous learning across Microsoft 365, Copilot, Agent 365, Entra, Purview, Defender, and related technologies
Strong ethical standards and adherence to data privacy, responsible AI, security, governance, financial accountability, and compliance requirements
Preferred: emerging Microsoft Agent 365 capabilities, Copilot Cowork, Work IQ, Agent Builder, declarative agents, connectors, plugins, SDKs, APIs, Copilot Studio, Power Platform, Microsoft Defender, E7, Copilot licensing, AI FinOps, enterprise AI governance, Microsoft consulting, and related reporting tools
Preferred Microsoft certifications including AB-900, SC-401, SC-300, MS-102, AB-100, AI-900, AI-103, GH-300, or PL-600

Benefits

Comp & perks

Continuous professional growth and leadership opportunities
Health, wellness, and financial benefits
World-class facilities and technology provided in offices or remotely
Medical insurance
Vision insurance
Dental insurance
401(k)
Flexible spending
Travel to SHI, Microsoft, partner, and customer events as required