Staff Organizational Change Management Specialist

Shield AI

. Build Shield AI's organizational change management program for IT, Enterprise Operations, and Cybersecurity, including frameworks, templates, playbooks, intake processes, and success metrics .

Posted 11/10/2026full-timeSan Diego • California • United StatesLead💰 $130,000 - $190,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in building and executing organizational change management programs, particularly in IT and cybersecurity environments, with a focus on stakeholder engagement, communication, and measurable adoption metrics.

Highest-signal resume keywords

Organizational Change ManagementTechnical Fluency in SSO/MFAChange Methodology FamiliarityStrong Writing SkillsExperience in Defense or Regulated Environments

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Change Strategy ExecutionStakeholder AnalysisChange Impact AssessmentAdoption MeasurementProgram Development

Soft Skills

Comfort with AmbiguityCommunication Skills

Tools & Technologies

OktaEntra IDIntuneJamfServiceNowJira Service Management

Certifications & Qualifications

Prosci CertificationCCMP Certification

Industry Keywords

CMMCITARFedRAMPNISTSaaS Migrations

Tech Stack

Tools & technologies

Cyber SecurityERPITSMJamfServiceNow

About the role

Key responsibilities & impact

Build Shield AI's organizational change management program for IT, Enterprise Operations, and Cybersecurity, including frameworks, templates, playbooks, intake processes, and success metrics
Own change strategy and execution for identity and access changes, endpoint and device management, security controls and compliance requirements, ERP and business system rollouts, collaboration tool migrations, and new IT service models
Partner with IT, Enterprise Operations, and Cybersecurity leaders during project planning to assess impact, readiness, and risk
Run stakeholder analysis and change impact assessments across engineering, manufacturing, flight operations, and corporate teams
Create communications, training, and enablement materials including announcements, FAQs, how-to guides, short videos, office hours, and change champion networks
Measure adoption using ticket volume, usage telemetry, compliance rates, and surveys, and adjust course
Coordinate release and change calendars
Represent end-user needs in technical decisions and challenge rollout plans that are not ready for employees
Success measured by adoption of the OCM framework and intake process, measurable adoption and reduced support tickets, and leaders involving the role at project kickoff

Requirements

What you’ll need

8+ years in organizational change management, including at least 3 years supporting IT, security, or enterprise technology programs
Technical fluency in SSO/MFA, identity providers such as Okta and Entra ID, MDM tools such as Intune and Jamf, ITSM tools such as ServiceNow and Jira Service Management, SaaS migrations, and security controls
Track record of building a change function or program
Strong writing skills, including translating technical specifications into clear announcements
Comfort operating with ambiguity in a fast-moving, high-growth environment
Familiarity with a change methodology such as Prosci/ADKAR or Kotter
Preferred: experience in defense, aerospace, or regulated environments including CMMC, ITAR, FedRAMP, or NIST
Preferred: Prosci or CCMP certification
Preferred: background in IT project management, service delivery, or technical training
Preferred: experience supporting security awareness or compliance programs
Offers contingent on a cleared background and possible reference check

Benefits

Comp & perks

Bonus
Benefits
Equity
Temporary benefits package applicable after 60 days of employment
Equal employment opportunity and reasonable accommodation for disabilities or special needs