Shield HealthCare - Medical Supplies for Care at Home Since 1957

Support Engineer

• Provide tier 1 and tier 2 support for hardware, software, and access issues
• Assist with system lockouts, onboarding and offboarding, and hardware deployment and collection
• Investigate and document complex technical issues escalated by Level 1 support
• Install, configure, and maintain computer systems and peripherals
• Manage user accounts, permissions, and access rights
• Maintain knowledge of user-facing systems
• Perform system updates, patches, and software installations
• Document and track support requests and resolutions in the ticketing system
• Collaborate with IT team members to identify and implement solutions to recurring issues
• Maintain the Help Desk ticketing system and ensure timely closure of incidents and service requests
• Perform root cause analysis
• Build proficiency in Freshservice reporting and host rotating weekly Help Desk metrics reviews
• Perform routine AS/400 processes, including backups and tape rotation
• Monitor and test conference room components and functionality
• Maintain mobility devices with current operating system and security updates via MDM services
• Complete special projects supporting team and organizational objectives and continuous improvement initiatives

Explore IT Support Technician II – Onsite at Shield HealthCare - Medical…. Review requirements and application details.

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IT Support Technician II – Onsite