Patient Support Advocate, Pharmacy Technician

Shields Health Solutions

. Communicate with insurance companies to facilitate medication approvals .

Posted 9/21/2026full-timeRemote • Rhode Island • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in pharmacy operations, including medication approval processes, insurance claims assistance, and patient communication. Proficient in data management and process improvement to enhance operational efficiency and customer service.

Highest-signal resume keywords

Pharmacy Technician ExperienceActive Rhode Island Pharmacy Technician LicensePTCB or NHA National CertificationMicrosoft Office ProficiencyData Entry Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medication Approval FacilitationPharmacy Insurance Claims AssistancePrior Authorization SupportData ManagementPrescription ReviewFinancial Assistance ResearchProcess ImprovementPatient CommunicationAdjudication of Test ClaimsMedication Adherence Support

Soft Skills

CollaborationProblem-SolvingConfidentiality MaintenanceCustomer Service OrientationCommunication Skills

Tools & Technologies

Pharmacy Operating SystemsEMRsEmail SystemsWeb-Based Platforms

Certifications & Qualifications

Active Rhode Island Pharmacy Technician LicensePTCB CertificationNHA Certification

Industry Keywords

Pharmacy OperationsMedication AccessPrior AuthorizationFinancial AssistancePatient Compliance

About the role

Key responsibilities & impact

Communicate with insurance companies to facilitate medication approvals
Assist patients with pharmacy insurance claims
Support prior authorization requests and medication access with clinician offices
Research and secure financial assistance through foundations, manufacturers, and other funding sources
Navigate pharmacy operating systems to input data, adjudicate test claims, process refills, and develop follow-up action plans
Review prescriptions with physicians' offices
Support medication adherence and compliance through phone communication with patients
Collaborate with pharmacists and pharmacy liaisons
Document patient concerns, prior authorization status, and financial assistance needs across databases, EMRs, and email systems
Maintain accurate patient communication records and update database information
Research and analyze information for strategic decision-making
Improve operations, productivity, quality, and customer service standards
Identify trends, resolve issues, recommend and implement improvements
Participate in process improvement initiatives
Act as a business partner to organizational stakeholders
Maintain confidentiality of information
Perform other assigned duties

Requirements

What you’ll need

1+ year of experience as a Pharmacy Technician
High School Diploma or GED required
Active Rhode Island Pharmacy Technician license
PTCB or NHA national certification
State-registered Pharmacy Technician status
Continued employment contingent upon meeting all applicable licensure and certification requirements
Solid computer skills
Proficiency in Microsoft Office tools: Outlook, Teams, Word, Excel, and PowerPoint
Ability to navigate the internet and web-based platforms
Data entry and computer skills will be evaluated through a pre-employment assessment
Must maintain confidentiality of information

Benefits

Comp & perks

Full-time employment
Minimal in-state or out-of-state travel may be required
Educational opportunities, professional publications, and industry networking to maintain professional knowledge
Inclusive hiring experience and application/interview assistance or accommodation
Equal employment opportunities and nondiscrimination