Specialty Pharmacy Liaison

Shields Health Solutions

. Provide integrated off-site support to patients, pharmacists, and providers .

Posted 10/27/2026full-timeRemote • California • United StatesJuniorMid-Level💰 $70,304 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in medication adherence support, patient communication, and insurance-related issue resolution while maintaining confidentiality and professionalism. Proficient in utilizing EMR systems and Microsoft Office tools to enhance patient care and operational efficiency.

Highest-signal resume keywords

State Registered As A Pharmacy Technician2–3 Years Of Experience As A Pharmacy TechnicianCPhT Or Equivalent PreferredProficient In Microsoft Office, Particularly Excel And WordSpecialty Disease-State Experience In Transplant, Hepatitis C, Infectious Disease, Diabetes, MS, Or Oncology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medication Adherence SupportPrior AuthorizationFinancial AssistanceData EntryBenefit InvestigationsPatient EducationMedication OnboardingPrescription RefillsInsurance Issue ResolutionProcess Improvement

Soft Skills

Strong Interpersonal Communication SkillsExceptional Phone SkillsStrong Organizational SkillsDiscretion And ConfidentialityProactive Patient Engagement

Tools & Technologies

Hospital EMRTherigyShields Proprietary ToolsMicrosoft OutlookMicrosoft TeamsMicrosoft PowerPoint

Certifications & Qualifications

CPhT

Industry Keywords

Pharmacy ServicesMedication ManagementPatient SupportHealthcare ComplianceSpecialty Pharmacy

About the role

Key responsibilities & impact

Provide integrated off-site support to patients, pharmacists, and providers
Deliver medication adherence support and promote hospital partner pharmacy services
Provide prior authorization, financial assistance, medication onboarding, and refill/renewal support
Educate prospective pharmacy patients about hospital pharmacy services
Handle patients’ medication needs and resolve insurance-related issues
Complete benefit investigations and prior authorizations as an agent of the provider
Review and secure financial assistance when available
Document patient information in the hospital EMR, Therigy, and Shields proprietary tools
Conduct medication adherence checkups and secure prescription refills and renewals
Communicate with patients about their medications
Identify special medication storage/handling requirements and necessary supplies
Answer, resolve, and triage inbound inquiries
Input data, adjudicate test claims, and prepare follow-up action plans
Apply observations and recommendations to improve productivity, quality, and customer service
Participate in process improvement initiatives
Maintain confidentiality of organizational information
Maintain professional knowledge through educational opportunities and industry participation
Perform other duties as assigned

Requirements

What you’ll need

State registered as a pharmacy technician
2–3 years of experience as a Pharmacy Technician
High School Diploma or GED required
Strong interpersonal communication skills and exceptional phone skills
Comfortable proactively engaging patients, on-site clinicians, payors, and pharmacies by phone
Highly proficient in Microsoft Office, particularly Excel and Word
Proficiency in Outlook, Teams, Word, Excel, and PowerPoint
Ability to quickly learn other programs and web-based platforms
Strong organizational skills
Ability to sit and/or stand with focus at a workstation for long periods
Discretion and confidentiality when handling sensitive and private data
Data entry and computer skills will be evaluated during pre-employment
CPhT or equivalent is strongly preferred but not required
Specialty disease-state experience in transplant, hepatitis C, infectious disease including HIV, diabetes, MS, or oncology is a plus

Benefits

Comp & perks

Bonus pursuant to the terms of any applicable bonus plan
Educational opportunities, professional publications, professional networks, and professional organizations
Inclusive hiring experience and application/interview accommodations
Equal employment opportunity and anti-discrimination protections