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Shift Paradigm

Technical Program Manager

Shift Paradigm

. Support SaaS and platform-based engagements across tools such as Adobe Experience Cloud and Salesforce .

Posted 9/24/2026full-timeRemote • United States, CanadaMid-LevelSenior💰 $100,000 - $120,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading SaaS and platform-based engagements, managing product backlogs, and translating client needs into actionable scopes of work. Proficient in project management, client communication, and delivering on budget and timeline expectations.

Highest-signal resume keywords
SaaS Delivery ExperienceProject Management FluencyClient Engagement ManagementAdobe Experience Cloud FamiliaritySalesforce Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Project ManagementProduct OwnershipBacklog ManagementRequirements WritingUser Story DevelopmentScope DefinitionBudget ManagementTimeline ManagementFeature DevelopmentWebsite Builds
Soft Skills
Clear CommunicationLeadershipTeam DirectionRisk ManagementStakeholder Alignment
Tools & Technologies
Adobe Experience CloudSalesforceEnterprise SaaS Environments
Industry Keywords
ConsultancyAgency ContextClient ExpectationsRoadmap ExpansionMargin Protection

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Support SaaS and platform-based engagements across tools such as Adobe Experience Cloud and Salesforce
  • Serve as the connective tissue between client needs and technical delivery execution
  • Support critical migration and development projects on active client engagements
  • Lead project teams to meet client expectations while managing budget and timeline
  • Work alongside engineering leads, business operations strategy, and client partners
  • Align stakeholders on delivery approach
  • Flag risks early and drive resolution on cross-team personnel and process issues
  • Support discovery sessions with clients and internal stakeholders
  • Define requirements and write assumptions to protect scope
  • Translate needs into actionable scopes of work
  • Develop statements of work that protect client outcomes and margin
  • Own and manage product backlogs, including prioritization, refinement, and scope/timeline/budget trade-offs
  • Report to a Senior Technical Program Manager and work with the Head of Product and Project Management Operations as part of the PPMO team

Requirements

What you’ll need
  • 4+ years experience leading delivery in a consultancy or agency context
  • Experience leading multiple client engagements concurrently
  • Experience scoping billable work and managing client expectations
  • Experience supporting roadmap expansion and protecting margin
  • Project Management fluency
  • Ability to communicate clearly and consistently
  • Ability to provide leadership and direction to project teams
  • Ability to balance resource availability, team culture, deadlines, client priorities, and margins
  • Background spanning project management and product ownership
  • Ability to run projects, manage backlogs, and write requirements
  • Platform and SaaS delivery experience
  • Experience with website builds, migrations, feature development, and enterprise SaaS implementations
  • Familiarity with Adobe Experience Cloud, Salesforce, or comparable enterprise SaaS environments
  • Ability to understand how SaaS and platform engagements are structured
  • Web and software experience
  • Ability to translate business and technical requirements into detailed functional specifications
  • Ability to write well-defined user stories with clear acceptance criteria
  • Ability to own and manage product backlogs, including prioritization, refinement, and trade-off decisions
  • Current US or Canada work authorization

Benefits

Comp & perks
  • Competitive compensation and benefits aligned with your experience and impact
  • Remote flexibility
  • Collaborative culture that values diverse perspectives and innovative thinking
  • Work that makes a measurable difference for your clients
  • Medical
  • Dental
  • Vision
  • STD/LTD
  • Life/AD&D
  • Flexible Paid Time Off
  • Various other ancillary benefits and perks
  • Accessibility accommodations available on request