Shift Paradigm

Vice President

• Own technology services delivery across active engagements, ensuring technical quality, on-time delivery, and alignment to scope
• Serve as a senior technical and strategic advisor to clients, translating complex architecture, engineering, and platform capabilities into clear business outcomes
• Step in directly on client work where needed to protect delivery integrity, particularly on the most complex or highest-stakes engagements
• Provide thought leadership in RFP and RFI responses, ensuring technical feasibility, clarity, and alignment with best practices
• Establish and enforce architectural standards, delivery governance, and quality frameworks across the practice
• Lead, develop, and retain a team of Directors, senior architects, and engineers across the Adobe and Salesforce ecosystems and web engineering
• Foster a culture of technical excellence, accountability, and continuous learning
• Set standards and best practices for system integrations and email engineering, including responsive design, rendering compatibility, templating architecture, and deployment workflows
• Identify opportunities for practice innovation, including accelerators, reusable frameworks, and AI and ML enablement
• Partner with Sales and leadership on pipeline development, partnership co-selling, and capability positioning
• Drive process and operating rhythm across a matrixed, cross-functional team where formal structure is still being built
• Partner closely with Sales, Alliances, Business Operations, and Delivery Management to ensure seamless handoffs from pre-sale through execution
• Build scalable delivery frameworks, scoping standards, and technical governance models that reduce variability and protect margin across platform and email work
• Identify and close operational gaps before they become client or financial issues

VP, Global Technology Services

Account Executive

• Win new enterprise business for SH/FT's strategic consultancy
• Partner with BDRs to define target accounts, personas, and messaging for Fortune 500 and high-growth enterprise organizations
• Qualify, deepen, and convert BDR-sourced first meetings into opportunities
• Reach CMOs, CTOs, Chief Digital Officers, and VPs of Marketing, Data, and Transformation
• Identify, develop, and equip internal champions
• Multithread opportunities across business, technical, financial, and procurement stakeholders
• Open doors in named strategic accounts through networking, events, and executive outreach
• Lead consultative conversations and shape commercial paths around client problems
• Own the full sales cycle through contract execution, including procurement, legal, vendor onboarding, and security/compliance review
• Maintain momentum across 6–12+ month cycles using mutual action plans, executive engagement, and forecasting
• Map whitespace within new clients and identify expansion opportunities
• Partner with Client Partners and delivery leaders to expand initial projects into broader growth-system engagements
• Work with BDR, marketing, and delivery teams on targeting, messaging, and deal strategy
• Bring SH/FT experts into relevant client conversations
• Feed market signals into SH/FT's positioning and opportunity strategy
• Work with delivery leaders to understand capabilities, capacity, and proof points

Enterprise Account Director, New Business

Technical Program Manager

• Support SaaS and platform-based engagements across tools such as Adobe Experience Cloud and Salesforce
• Serve as the connective tissue between client needs and technical delivery execution
• Support critical migration and development projects on active client engagements
• Lead project teams to meet client expectations while managing budget and timeline
• Work alongside engineering leads, business operations strategy, and client partners
• Align stakeholders on delivery approach
• Flag risks early and drive resolution on cross-team personnel and process issues
• Support discovery sessions with clients and internal stakeholders
• Define requirements and write assumptions to protect scope
• Translate needs into actionable scopes of work
• Develop statements of work that protect client outcomes and margin
• Own and manage product backlogs, including prioritization, refinement, and scope/timeline/budget trade-offs
• Report to a Senior Technical Program Manager and work with the Head of Product and Project Management Operations as part of the PPMO team

Solutions Engineer

• Architect enterprise customer experience solutions spanning marketing technology and CRM, with Adobe Experience Cloud as a key platform
• Design end-to-end customer data and process flows across CRM and Adobe Experience Cloud
• Translate client business goals into scalable, secure architectures spanning content management, personalization, analytics, customer data, and CRM sales and service processes
• Evaluate and recommend platforms or tools based on client needs across a multi-vendor landscape
• Lead cross-functional teams through cloud migration, composable architecture adoption, CRM process redesign, and platform consolidation
• Design integration architecture using APIs, iPaaS such as MuleSoft, and event-driven patterns
• Connect CRM, MarTech, DAM, and analytics platforms
• Guide integration of Adobe Assets and Dynamic Media and CRM content/asset workflows into modern authoring and delivery experiences
• Serve as technical advisor on multi-million-dollar digital transformation engagements
• Partner with client stakeholders, delivery teams, and Adobe and Salesforce or equivalent account teams
• Establish and promote architectural best practices, reusable patterns, and governance standards
• Mentor engineers and consultants on multi-platform architecture and implementation patterns

VP, Global Technology Services

Enterprise Account Director, New Business

Technical Program Manager

Solutions Architect – MarTech, CRM Platforms