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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer support for SaaS platforms, utilizing strong communication skills and problem-solving abilities to effectively assist customers. Proficient in using tools like Intercom and Zoom while maintaining professionalism and empathy in all interactions.
Highest-signal resume keywords
Customer Support ExperienceSaaS Platform KnowledgeStrong Communication SkillsProblem-Solving SkillsIntercom Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportTroubleshootingDocumentationTech FundamentalsProblem-Solving
Soft Skills
EmpathyResourcefulnessIndependenceProfessionalism
Tools & Technologies
IntercomZoomSlackChromeShiftCare
Industry Keywords
Customer InquiriesCustomer InteractionsSaaSProduct FeedbackIndustry Trends
About the role
Key responsibilities & impact- Provide customer support through Intercom chat, email, phone, and Zoom
- Handle customer inquiries and issues efficiently, ensuring timely resolution
- Document customer interactions and maintain accurate records
- Learn and use the ShiftCare platform in depth to support customers effectively
- Collaborate with Product and Development teams to provide feedback and improve offerings
- Maintain professionalism and empathy in customer interactions
- Stay updated on ShiftCare product updates and industry trends to provide informed assistance
Requirements
What you’ll need- Previous experience in a customer support role, specifically supporting SaaS platforms
- Strong communication skills, including questioning, clarifying, empathising, and using appropriate tone and language
- Exceptional English communication skills, both written and verbal
- Solid understanding of tech fundamentals and modern-day tools such as Slack, Chrome, and Intercom
- Ability to conduct support calls over the phone and via Zoom
- Strong problem-solving skills
- Resourceful and creative approach to finding solutions to customer issues
- Ability to troubleshoot and use resources to answer baseline-topic questions
- Ability to work independently in a hybrid environment
- Resume and cover letter required for application
Benefits
Comp & perks- Supportive team environment
- Flexible work arrangement
- Equal opportunity and inclusive work environment