Account Manager – Existing Customers

Shiftmove

. Take commercial ownership of an existing customer portfolio .

Posted 10/9/2026full-timeRemote • GermanyJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in B2B sales and account management, with a strong focus on customer relationship development, contract renewals, and upselling strategies. Proficient in utilizing Salesforce and Planhat for effective opportunity management and pipeline forecasting.

Highest-signal resume keywords

B2B Sales ExperienceAccount ManagementConsultative SellingSalesforce ProficiencyGerman Language Proficiency (C2)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contract Renewal ManagementCommercial NegotiationPipeline ForecastingUpselling StrategiesCross-Selling Techniques

Soft Skills

Proactive Opportunity IdentificationEffective CommunicationStakeholder ManagementOpenness to FeedbackIndependent Responsibility

Tools & Technologies

SalesforcePlanhat

Industry Keywords

SaaSSubscription-Based EnvironmentMid-Market CustomersEnterprise Accounts

About the role

Key responsibilities & impact

Take commercial ownership of an existing customer portfolio
Secure and strategically develop long-term customer relationships through renewals, upselling, and cross-selling
Manage a portfolio of mid-market customers and selected enterprise accounts
Prioritize opportunities and risks and define clear next steps
Own the renewal of existing contracts, from preparing proposals through price negotiations to closing
Identify and develop upsell and cross-sell opportunities in collaboration with the Customer Success team
Communicate with various customer-side stakeholders and manage complex decision-making processes
Document relevant developments in Salesforce and Planhat
Keep opportunities up to date and create realistic pipeline forecasts
Take independent responsibility for the commercial growth and development of assigned accounts

Requirements

What you’ll need

Approximately 2–4 years of experience in B2B sales, ideally in a SaaS or subscription-based environment, such as Account Management, Existing Customer Sales, or as an Account Executive
Experience independently conducting sales conversations, commercial negotiations, and successful closings, ideally involving deals in the five-figure range
Experience managing and commercially developing a larger customer portfolio
Ability to effectively prioritize accounts and opportunities
Proactive identification of business opportunities and revenue potential
Experience with, or the ability to apply, consultative selling
Openness to feedback, continuous development, and new approaches
German at C2 level
English at least at B2 level
Experience with Salesforce and Planhat for pipeline documentation, opportunity management, and forecasting

Benefits

Comp & perks

30 days of annual leave
Workation: Work remotely from anywhere in the world for up to 6 weeks per year
Dog-friendly office
€2,000 annual budget for personal and professional development
Flexible benefits: Urban Sports Club, Hrmony, JobRad, or a subsidy for the Deutschlandticket/BVG ticket
One Mental Health Day plus access to nilo.health
Free lunch once a week
Team breakfast every two weeks
Snacks and drinks available around the clock
Remote work from anywhere in the world for up to 6 weeks per year