Shiftmove

IT Support

• Support business customers with technical questions about software, hardware, and their use in vehicles
• Systematically analyze technical issues and narrow down potential sources of error
• Develop and guide customers through appropriate troubleshooting steps
• Provide support on topics involving installed hardware, vehicle connectivity, GPS, and data transmission
• Handle technical customer inquiries and independently follow them through to resolution or escalate them to the appropriate team
• Explain complex technical concepts clearly and understandably
• Document symptoms, analysis steps, and solutions in Zendesk in a structured manner
• Forward recurring technical issues to the relevant internal teams
• Contribute to the continuous improvement of products, processes, and support

Technical Customer Support Specialist – Vehicle Technology

• Support business customers with technical questions about software, hardware, and their use in vehicles
• Systematically analyze technical issues and narrow down potential sources of error
• Develop suitable solution steps together with customers
• Investigate hardware, vehicle connectivity, GPS, and data transmission
• Handle and document technical customer inquiries in Zendesk
• Manage cases independently through to resolution or targeted escalation
• Explain complex technical concepts clearly and understandably
• Document symptoms, analysis steps, and solutions in a structured manner
• Identify recurring technical issues and share insights with internal teams
• Continuously improve products, processes, and support