Junior Account Manager

Shiftmove

. Commercial responsibility for an existing customer portfolio and actively contributing to Shiftmove’s growth .

Posted 10/27/2026full-timeRemote • GermanyJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Account Management and Customer Success, with a strong focus on managing SMB customer portfolios and driving commercial growth through effective communication and relationship-building. Proficient in utilizing Salesforce for documentation and pipeline management while identifying upsell and cross-sell opportunities.

Highest-signal resume keywords

Account ManagementCustomer SuccessB2B SalesSalesforceGerman Language Proficiency (C2)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementCustomer SuccessB2B SalesProposal PreparationPrice NegotiationPipeline ForecastingSaaS ExperienceFleet Management ExperienceAutomotive Experience

Soft Skills

Organizational SkillsClear CommunicationPersuasive CommunicationOpenness to FeedbackCustomer Relationship Building

Tools & Technologies

SalesforcePlanhat

Industry Keywords

SMB CustomersCommercial DevelopmentUpsell OpportunitiesCross-Sell Opportunities

About the role

Key responsibilities & impact

Commercial responsibility for an existing customer portfolio and actively contributing to Shiftmove’s growth
Managing a portfolio of approximately 300–400 existing SMB customers
Responding to customer inquiries and coordinating meetings
Systematically screening accounts to identify commercial opportunities
Managing customer contract renewals, preparing proposals, and conducting price negotiations
Accurately documenting relevant information in Salesforce and Planhat
Identifying and developing upsell and cross-sell opportunities in collaboration with Customer Success
Communicating with various customer-side stakeholders and systematically managing more complex decision-making processes
Keeping opportunities up to date and preparing realistic pipeline forecasts
Taking independent responsibility for the commercial development of assigned accounts

Requirements

What you’ll need

Initial experience in Account Management, Customer Success, or B2B Sales
Openness to feedback and continuous professional development
Enjoyment of customer interaction and building long-term customer relationships
Strong organizational skills when managing multiple customers and tasks
Clear, persuasive communication with customers on an equal footing
Experience with SaaS, Fleet Management, or Automotive is a plus, but not required
German at C2 level
English at least at B2 level

Benefits

Comp & perks

30 days of annual leave
Workation: Work remotely from anywhere in the world for up to 6 weeks per year
Dog-friendly office
€2,000 annual budget for personal and professional development
Choose your benefits: Urban Sports Club, Hrmony, JobRad, or a subsidy for the Deutschlandticket/BVG ticket
One Mental Health Day plus access to nilo.health
Free lunch once a week
Team breakfast every two weeks
Snacks and drinks available around the clock