Senior Account Manager – Existing Customers

Shiftmove

. Take commercial responsibility for an existing customer portfolio .

Posted 11/12/2026full-timeRemote • GermanySeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in B2B sales and account management, with a strong focus on customer retention, upselling, and cross-selling in a SaaS environment. Proficient in managing complex customer relationships and negotiations while utilizing Salesforce for pipeline management.

Highest-signal resume keywords

B2B Sales ExperienceAccount ManagementConsultative SellingContract NegotiationGerman Language Proficiency (C2)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales ConversationsCommercial NegotiationsPipeline ForecastingCustomer Portfolio ManagementUpsellingCross-SellingProposal Preparation

Soft Skills

Proactive Identification of OpportunitiesOpen to FeedbackContinuous Professional Development

Tools & Technologies

SalesforcePlanhat

Industry Keywords

SaaSSubscription-Based EnvironmentMid-Market CustomersEnterprise Accounts

About the role

Key responsibilities & impact

Take commercial responsibility for an existing customer portfolio
Retain and expand existing customer relationships through renewals, upselling, and cross-selling
Independently manage a portfolio of mid-market customers and selected enterprise accounts
Prioritize accounts, opportunities, and risks, and define next steps
Own contract renewals from proposal preparation through pricing negotiations and closing
Identify upselling and cross-selling potential and develop opportunities together with Customer Success
Communicate with various customer-side stakeholders and manage complex decision-making processes
Document developments in Salesforce and Planhat
Keep opportunities up to date and create realistic pipeline forecasts
Work closely with the Customer Success team while independently owning the commercial development of customer accounts

Requirements

What you’ll need

Approximately 2–4 years of experience in B2B sales, ideally in a SaaS or subscription-based environment
Experience in account management, existing customer sales, or as an Account Executive is preferred
Proven ability to conduct sales conversations independently, lead commercial negotiations, and successfully close deals, ideally in the five-figure range
Experience managing and commercially developing a larger customer portfolio
Ability to effectively prioritize accounts and opportunities
Proactive identification of business opportunities and revenue potential
Experience with consultative selling
Open to feedback and continuous professional development
German at C2 level
English at minimum B2 level

Benefits

Comp & perks

30 days of annual leave
Workation: Work remotely from anywhere in the world for up to 6 weeks per year
Dog-friendly office
€2,000 annual budget for personal and professional development
Benefits of your choice: Urban Sports Club, Hrmony, JobRad, or a subsidy for the Deutschlandticket/BVG ticket
One Mental Health Day plus access to nilo.health
Free lunch once a week
Team breakfast every two weeks
Snacks and drinks available around the clock