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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical support capabilities with a focus on customer service, problem-solving, and effective communication. Proficient in analyzing technical issues related to software, hardware, and vehicle technology while maintaining a service-oriented approach.
Highest-signal resume keywords
Technical Support ExperienceCustomer Service SkillsGerman Language Skills (C2)Problem-Solving AbilitiesTechnical Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportIssue AnalysisSolution DevelopmentDocumentation SkillsVehicle TechnologyGPS SystemsData TransmissionMechatronicsElectronicsZendesk
Soft Skills
EmpathyService OrientationCalm CommunicationProfessionalismClear Explanation
Industry Keywords
Automotive MechatronicsTechnical Field TrainingCustomer InquiriesTechnical IssuesVehicle Connectivity
About the role
Key responsibilities & impact- Support business customers with technical questions about software, hardware, and their use in vehicles
- Systematically analyze technical issues and narrow down potential sources of error
- Develop suitable solution steps together with customers
- Investigate hardware, vehicle connectivity, GPS, and data transmission
- Handle and document technical customer inquiries in Zendesk
- Manage cases independently through to resolution or targeted escalation
- Explain complex technical concepts clearly and understandably
- Document symptoms, analysis steps, and solutions in a structured manner
- Identify recurring technical issues and share insights with internal teams
- Continuously improve products, processes, and support
Requirements
What you’ll need- Training in a technical field or practical experience in a technical profession, such as mechatronics, automotive mechatronics, electronics, or vehicle technology
- At least some practical experience in telephone- or written customer service, ideally in technical support
- Empathetic and service-oriented approach
- Calm and professional communication, including in challenging situations
- Affinity for new software, apps, and systems
- German language skills at C2 level
- English language skills at least at B2 level
Benefits
Comp & perks- 30 days of annual leave
- Work remotely from anywhere in the world for up to 6 weeks per year
- Dog-friendly office
- €2,000 annual budget for personal and professional development
- Urban Sports Club membership
- Hrmony subscription
- JobRad bicycle leasing or a subsidy for a BVG ticket
- 1 Mental Health Day
- Access to nilo.health
- Free lunch once a week
- Company breakfast every two weeks
- Drinks and snacks available around the clock
- Structured onboarding
- Individual coaching
- Regular working hours, Monday to Friday, 9:00 a.m.–6:00 p.m.
- No weekend or public holiday work