Account Manager

Shippabo

. Own a portfolio of existing importer accounts and primary customer relationships .

Posted 10/6/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$110,000 - CA$120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in ocean freight forwarding and account management, with a strong focus on customer retention, satisfaction, and operational metrics. Proficient in troubleshooting shipment issues and advising on supply chain practices and market conditions.

Highest-signal resume keywords

Ocean Freight Forwarding ExperienceCustomer Relationship ManagementTroubleshooting and Problem SolvingClear Written CommunicationUnderstanding of Customs Documentation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Ocean Shipment MechanicsFreight Forwarding TMSCustoms ClearanceDemurrage KnowledgeDetention KnowledgeAccessorial Charges Knowledge

Soft Skills

Strong Commercial JudgmentStructured ThinkingPrioritization Skills

Industry Keywords

NVOCCImporter ManagementSupply Chain PracticesMarket ConditionsRate Trends

About the role

Key responsibilities & impact

Own a portfolio of existing importer accounts and primary customer relationships
Drive retention, customer satisfaction, and account health
Diagnose customer issues before escalating and determine appropriate fixes
Review shipments to identify booking, schedule, drayage, customs, and documentation problems early
Balance customer priorities with Shippabo’s commercial interests
Drive quote acceptance and forecast accuracy
Provide feedback to supply and pricing teams to maintain competitive rates
Own outcomes requiring collaboration with Product, Operations, Finance, and the China origin team
Monitor operational and revenue metrics across accounts
Surface trends, at-risk accounts, and volume shifts
Advise importers on supply chain practices, platform capabilities, market conditions, rate trends, surcharges, and capacity shifts
Handle inbound leads from smaller importers, qualify them, and onboard them
Re-engage churned and dormant accounts and rebuild relationships where appropriate

Requirements

What you’ll need

Direct experience in ocean freight forwarding, NVOCC, or as an importer managing ocean freight
Understanding of ocean shipment mechanics end to end, from booking and origin cargo receipt through customs clearance and final delivery
Ability to troubleshoot independently using hypotheses and data
Strong commercial judgment
Structured thinking and ability to prioritize, map next steps, and communicate timelines
Clear written communication
Comfort working in a small company with significant ownership
Experience with a freight forwarding TMS or modern digital forwarder platform (helpful but not required)
Familiarity with customs documentation and entry requirements (helpful but not required)
Working knowledge of demurrage, detention, and accessorial charges (helpful but not required)

Benefits

Comp & perks

Annual performance bonus bringing expected Year 1 total cash compensation to $120,000–$140,000 CAD
Ample vacation time
Sick time
Multiple health plan options
Employer contributions toward health coverage for employees and dependents
RRSP plan with matching contributions