Shippabo

Account Manager

• Own a portfolio of importer accounts and serve as the primary relationship owner
• Drive retention, customer satisfaction, and long-term relationship health
• Diagnose customer issues before escalating and determine the appropriate fix
• Review shipments and identify booking, vessel schedule, drayage, customs, and documentation problems early
• Balance customer priorities with Shippabo’s commercial interests
• Drive quote acceptance and forecast accuracy
• Provide feedback to the supply and pricing team to maintain competitive rates
• Own outcomes across Product, Operations, Finance, and the China origin team
• Track operational and revenue metrics across accounts
• Surface trends, at-risk accounts, and volume shifts
• Advise importers on supply chain practices, Shippabo’s platform and network, market conditions, rate trends, surcharges, and capacity shifts
• Handle inbound leads from small and new importers, qualify them, and onboard them
• Re-engage churned and dormant accounts and rebuild relationships where appropriate

Explore Account Manager at Shippabo. Review requirements and application details.

• Own a portfolio of existing importer accounts and primary customer relationships
• Drive retention, customer satisfaction, and account health
• Diagnose customer issues before escalating and determine appropriate fixes
• Review shipments to identify booking, schedule, drayage, customs, and documentation problems early
• Balance customer priorities with Shippabo’s commercial interests
• Drive quote acceptance and forecast accuracy
• Provide feedback to supply and pricing teams to maintain competitive rates
• Own outcomes requiring collaboration with Product, Operations, Finance, and the China origin team
• Monitor operational and revenue metrics across accounts
• Surface trends, at-risk accounts, and volume shifts
• Advise importers on supply chain practices, platform capabilities, market conditions, rate trends, surcharges, and capacity shifts
• Handle inbound leads from smaller importers, qualify them, and onboard them
• Re-engage churned and dormant accounts and rebuild relationships where appropriate