Account Manager

Shippabo

. Own a portfolio of importer accounts and serve as the primary relationship owner .

Posted 10/6/2026full-timeRemote • Arizona • United StatesMid-LevelSenior💰 $90,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing importer accounts and driving customer satisfaction through effective relationship management and operational oversight. Proficient in ocean freight forwarding processes, customs documentation, and supply chain practices to optimize performance and mitigate issues.

Highest-signal resume keywords

Ocean Freight Forwarding ExperienceCustomer Relationship ManagementTroubleshooting and Problem SolvingClear Written CommunicationUnderstanding of Customs Documentation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Ocean Shipment MechanicsFreight Forwarding TMSDemurrage KnowledgeDetention KnowledgeAccessorial Charges Management

Soft Skills

Strong Commercial JudgmentStructured ThinkingPrioritization Skills

Industry Keywords

NVOCCImport ManagementSupply Chain PracticesBooking and Cargo ReceiptCustoms Clearance

About the role

Key responsibilities & impact

Own a portfolio of importer accounts and serve as the primary relationship owner
Drive retention, customer satisfaction, and long-term relationship health
Diagnose customer issues before escalating and determine the appropriate fix
Review shipments and identify booking, vessel schedule, drayage, customs, and documentation problems early
Balance customer priorities with Shippabo’s commercial interests
Drive quote acceptance and forecast accuracy
Provide feedback to the supply and pricing team to maintain competitive rates
Own outcomes across Product, Operations, Finance, and the China origin team
Track operational and revenue metrics across accounts
Surface trends, at-risk accounts, and volume shifts
Advise importers on supply chain practices, Shippabo’s platform and network, market conditions, rate trends, surcharges, and capacity shifts
Handle inbound leads from small and new importers, qualify them, and onboard them
Re-engage churned and dormant accounts and rebuild relationships where appropriate

Requirements

What you’ll need

Direct experience in ocean freight forwarding, NVOCC, or as an importer managing ocean freight
Understanding of ocean shipment mechanics end to end, from booking and origin cargo receipt through customs clearance and final delivery
Ability to troubleshoot independently by forming hypotheses, checking data, and acting
Strong commercial judgment
Structured thinking and ability to prioritize, map next steps, and communicate timelines clearly
Clear written communication
Comfort working in a small company with significant ownership
Experience with a freight forwarding TMS or modern digital forwarder platform is helpful but not required
Familiarity with customs documentation and entry requirements is helpful but not required
Working knowledge of demurrage, detention, and avoiding accessorial charges is helpful but not required

Benefits

Comp & perks

Ample vacation time
Sick time
Health coverage premiums for you and your dependents
401(k) plan with matching contributions
Other perks