Site Reliability Engineering Manager

Shippo

. Lead and develop a team of platform-focused SRE engineers .

Posted 9/30/2026full-timeRemote • United StatesSeniorLead💰 $175,000 - $238,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading SRE teams, building and maintaining platforms, and implementing automation for reliable service deployment. Proficient in managing Kubernetes environments and establishing observability and reliability frameworks to enhance infrastructure performance.

Highest-signal resume keywords

Kubernetes Platform ManagementCI/CD Pipeline DesignInfrastructure-As-Code ExpertiseObservability Platform ImplementationEngineering Management Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Platform EngineeringDeployment AutomationCapacity PlanningPerformance OptimizationSLO/SLI DefinitionDisaster Recovery DesignInfrastructure SecurityProgramming in PythonProgramming in GoCloud Provider Expertise

Soft Skills

Technical MentorshipInterpersonal CommunicationInfluencing Product TeamsTeam LeadershipCareer Development

Tools & Technologies

TerraformPulumiCloudFormationPrometheusGrafanaELK StackDatadogNew RelicGitHub ActionsGitLab CI

Certifications & Qualifications

BS or MS Degree in Computer Science

Industry Keywords

Site Reliability EngineeringInfrastructure ManagementAutomationSelf-Service ToolsContinuous Improvement

Tech Stack

Tools & technologies

AWSCloudFluxGoogle Cloud PlatformGrafanaKubernetesPrometheusPythonTerraformGo

About the role

Key responsibilities & impact

Lead and develop a team of platform-focused SRE engineers
Provide technical mentorship, career development, and performance management
Foster a culture of automation, self-service, and continuous improvement
Build and maintain internal platforms and tooling for reliable service deployment, monitoring, and operation
Manage observability platforms including metrics, logs, traces, and dashboards
Own the infrastructure and Kubernetes platform supporting Shippo services
Perform capacity planning and performance optimization
Establish SLO/SLI definition, error budget tracking, and reliability measurement frameworks
Design and maintain CI/CD pipelines, deployment automation, and release tooling
Build infrastructure-as-code foundations and self-service infrastructure capabilities
Create automation to eliminate toil and prevent infrastructure problems
Drive infrastructure cost optimization through analysis, rightsizing, reserved capacity planning, and waste elimination
Participate in the leadership rotation for Sev1 incidents
Manage the SRE team’s on-call rotation
Design, implement, and test disaster recovery capabilities
Ensure infrastructure security and compliance
Partner with Engineering Managers and TPMs to understand needs, prioritize platform investments, and communicate roadmap and capabilities
Establish platform SLOs for infrastructure reliability, deployment success rates, build times, and developer experience metrics

Requirements

What you’ll need

3+ years of hands-on engineering management experience
9+ years as a software or systems engineer with deep experience building platforms, tooling, or infrastructure
BS or MS degree in Computer Science or equivalent experience
Expert-level experience designing and operating platforms that enable other engineering teams
Strong operational experience with Kubernetes in production environments, including building Kubernetes platforms for application teams
Deep expertise with at least one public cloud provider (AWS, GCP), including networking, compute, storage, and managed services
Experience building or maintaining CI/CD systems and deployment automation, such as GitHub Actions, GitLab CI, ArgoCD, or Flux
Strong background in infrastructure-as-code tools and patterns, such as Terraform, Pulumi, or CloudFormation
Experience designing and implementing observability platforms, such as Prometheus, Grafana, ELK stack, Datadog, or New Relic
Proficiency in at least one programming language for tooling and automation, such as Python or Go
Experience establishing reliability frameworks using SLOs, SLIs, and error budgets
Understanding of developer experience and ability to build self-service tooling that reduces friction
Track record of designing disaster recovery solutions and implementing security and compliance best practices for infrastructure
Exceptional verbal, written, and interpersonal communication skills with ability to influence product teams and engineering leadership
Deep understanding of enabling product team success through platform capabilities
Role can be based anywhere in the US except Delaware, Nevada, Ohio, Oregon, Hawaii, New Mexico, and West Virginia; many roles can be based internationally

Benefits

Comp & perks

Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents)
Pets coverage available
Take-as-much-as-you-need vacation policy
Flexible working hours
One week-long company wide winter slow down
3 Volunteer Days Off (VTOs)
WFH stipend to set up your home office
Charity donation match up to $100
Dedicated programs, coaching, tools, and resources for professional and career growth
Individual learning stipend for personal and focused growth
Shippos Everywhere program with regular team and company off-sites and local Shippos gatherings
Equity
Medical, dental, vision and other benefits noted in the Shippo package