Shippo

DevOps Engineer

• Lead and develop a team of platform-focused SRE engineers
• Provide technical mentorship, career development, and performance management
• Foster a culture of automation, self-service, and continuous improvement
• Build and maintain internal platforms and tooling for reliable service deployment, monitoring, and operation
• Manage observability platforms including metrics, logs, traces, and dashboards
• Own the infrastructure and Kubernetes platform supporting Shippo services
• Perform capacity planning and performance optimization
• Establish SLO/SLI definition, error budget tracking, and reliability measurement frameworks
• Design and maintain CI/CD pipelines, deployment automation, and release tooling
• Build infrastructure-as-code foundations and self-service infrastructure capabilities
• Create automation to eliminate toil and prevent infrastructure problems
• Drive infrastructure cost optimization through analysis, rightsizing, reserved capacity planning, and waste elimination
• Participate in the leadership rotation for Sev1 incidents
• Manage the SRE team’s on-call rotation
• Design, implement, and test disaster recovery capabilities
• Ensure infrastructure security and compliance
• Partner with Engineering Managers and TPMs to understand needs, prioritize platform investments, and communicate roadmap and capabilities
• Establish platform SLOs for infrastructure reliability, deployment success rates, build times, and developer experience metrics

Site Reliability Engineering Manager

Product Manager

• Own the product vision and strategy for Carrier Capabilities
• Translate business goals into a prioritized carrier capabilities roadmap
• Define standardized carrier capabilities and internal representations
• Own product decisions for carrier API abstractions, configuration models, error standards, and quality requirements
• Review and prioritize new carrier features and API changes
• Lead cross-functional delivery for new carrier integrations, major upgrades, and deprecations
• Support incident response and post-mortems
• Measure carrier integration quality, reliability, upgrade cadence, and operational cost
• Build visibility into carrier health, coverage gaps, and capability maturity
• Use data, customer feedback, and operational insights to refine priorities
• Partner with Carrier Partnerships, Carrier Operations, Solutions Architecture, and GTM teams
• Serve as primary product counterpart for senior stakeholders on carrier-related initiatives
• Influence multiple product and engineering teams to drive alignment

Senior Product Manager, Carrier Capabilities

Full-stack Engineer

• Build and maintain full-stack web application features, including scalable distributed microservices
• Own complex features from technical design through production deployment
• Adhere to high-performance and reliability standards
• Enhance and support the core web application stack for high-throughput traffic
• Participate in on-call rotations
• Troubleshoot production incidents and maintain high SLAs
• Collaborate with Product, Infrastructure, Design, and API Partners
• Set high engineering standards and mentor through collaboration
• Improve CI/CD pipelines, container-based software distribution with Docker and Kubernetes, and observability
• Partner with product managers and designers to deliver customer-focused features
• Contribute to decisions balancing technical quality with user experience

Site Reliability Engineering Manager

Senior Product Manager, Carrier Capabilities

Software Engineer III, WebApp