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Strategic Account Manager, Healthcare
Shoes For Crews. Maintain and expand relationships within an assigned healthcare account portfolio .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in B2B sales within the healthcare industry, focusing on relationship management, strategic account planning, and achieving sales targets. Proficient in developing customer engagement strategies and executing tactical objectives to drive revenue growth.
Highest-signal resume keywords
B2B Sales ExperienceSalesforce.com ProficiencyNegotiation SkillsStrategic Account PlanningCustomer Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales PerformanceProposal PreparationMarket Feedback AnalysisSolution DevelopmentAccount Penetration
Soft Skills
Professional CommunicationOrganizational SkillsProblem SolvingPresentation SkillsGoal Orientation
Tools & Technologies
Salesforce.comMicrosoft OfficeCRM Solutions
Certifications & Qualifications
Current Valid Driver’s License
Industry Keywords
Healthcare IndustryCustomer EngagementAccount Portfolio ManagementRevenue GrowthCustomer Satisfaction
Tech Stack
Tools & technologiesSFDC
About the role
Key responsibilities & impact- Maintain and expand relationships within an assigned healthcare account portfolio
- Achieve sales targets and strategic account objectives
- Represent the full range of company products and services to assigned customers
- Lead customer account planning cycles and ensure customer needs and expectations are met
- Increase revenue through improved participation, purchasing activity and account penetration
- Develop and conduct customer engagement strategies, face-to-face meetings and industry-event participation
- Prepare proposals, RFP responses, business plans, capability overviews, testimonials and ROI case studies
- Establish professional relationships with key buying influences
- Provide market feedback on competitive offerings and customer needs, and generate product development ideas
- Coordinate support, service, management and other company resources to meet account objectives
- Lead joint strategic account planning for one- and three-year performance objectives, financial targets and milestones
- Assess, clarify and validate customer needs on an ongoing basis
- Lead solution development efforts addressing customer needs
- Implement customer-facing territory plans to grow existing business, improve low-performing units, reactivate inactive units and add new units
- Complete strategic account plans, training and development objectives
- Maintain customer satisfaction ratings and profitability expectations
- Coordinate executive involvement with customer management and collaborate with Customer Service Representatives on satisfaction and problem resolution
- Report to the Vice President of Sales, Corporate Sales Division
Requirements
What you’ll need- Demonstrated, successful sales performance including building and maintaining relationships to generate sales through phone and in-person meetings
- Proven and successful negotiation, presentation, problem solving and closing skills
- Demonstrated ability to develop relevant strategic plans and successfully execute related tactical objectives
- 5+ years of proven B2B sales experience with complex, multi-location accounts in the healthcare industry
- Professional written and verbal communication skills
- Strong organizational and planning skills
- Driven to meet goals, generate results and overcome objectives
- Proficient with a leading CRM solution, preferably Salesforce.com
- Proficient with Microsoft Office software including Word, Excel, Outlook and PowerPoint
- Current valid driver’s license with a safe driving record
- Willingness and ability to travel overnight 7–10 nights per month, varying with business demands