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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing client onboarding processes, particularly within e-commerce and Shopify environments, while effectively communicating with technical teams and utilizing data-driven insights for process improvements.
Highest-signal resume keywords
Client Onboarding ManagementE-Commerce ExperienceShopify ProficiencyData-Driven Process ImprovementStrong Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client OnboardingTechnical SetupIntegrationsCatalog ConfigurationPayment ConfigurationTroubleshootingRoot-Cause AnalysisSystems ThinkingPortfolio ManagementHigh-Touch Account Management
Soft Skills
Proactive CommunicationSound JudgmentRelationship ManagementProblem-SolvingTeam Collaboration
Tools & Technologies
ShopifyIntercomSalesforceAI ToolsFin AIClaude
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
E-CommerceAffiliate MarketingCreator EconomyInfluencer MarketingSaaS Environment
About the role
Key responsibilities & impact- Manage a mixed Shopify and non-Shopify onboarding queue and get every brand live quickly
- Run clear kickoffs and provide proactive updates throughout onboarding
- Guide brands through technical setup, including integrations, tracking, catalog, and payment configuration
- Resolve onboarding blockers before they delay launches or become support tickets
- Drive stalled and unresponsive brands forward and keep account notes current
- Serve as the escalation point for Senior Associates
- Set the quality bar for troubleshooting and brand communication
- Own onboarding initiatives end-to-end using data and trends to reduce friction, time-to-go-live, and repeat escalations
- Partner with Product, Engineering, Sales, and CS on known issues and platform improvements
- Build and improve team checklists, documentation, and workflows
- Use AI tools to reduce manual work
- Spend approximately 70% of time in the queue and 30% on process-improvement projects
- Report to the Senior Manager, Brand Onboarding
Requirements
What you’ll need- Bachelor's degree or equivalent experience
- 3 to 5 years of experience in client onboarding, implementation, client success, or a related role
- Experience in e-commerce and/or affiliate marketing; hands-on Shopify experience strongly preferred
- Ability to manage a portfolio of accounts at once, balancing urgency, quality, and relationships
- Experience handling escalated or high-touch accounts, ideally Enterprise or Premium brands
- Root-cause and systems thinking
- Ability to communicate credibly with Product and Engineering on technical issues
- Comfort using data and trends to make the case for process changes
- Strong written and verbal communication with brands and internal teams
- Sound judgment balancing speed, accuracy, and risk on high-stakes accounts
- Experience in a startup or high-growth SaaS environment is a bonus
- Familiarity with Intercom, Salesforce, or similar support and CRM tooling is a bonus
- Knowledge of the creator economy, influencer marketing, or affiliate platforms is a bonus
- Experience with AI tools such as Fin AI, Claude, or similar is a bonus
- Must satisfy U.S. work authorization requirements; ShopMy participates in E-Verify
Benefits
Comp & perks- Equity in ShopMy; all roles receive equity
- Every employee builds and grows their own ShopMy page
- 401(k) with Company Match: 3% employer contribution, fully vested
- Medical, dental & vision benefits, including a 100% employer-paid medical option and dependent coverage
- Virtual mental health support, urgent care, and primary care visits for employees and dependents at no cost
- Flexible PTO, including birthday off
- 13 Company Holidays
- 14 Weeks of Paid Parental Leave
- Remote-First Culture with an NYC HQ
- Workplace & Wellness Stipends for wellness, home office needs, and a Wellhub membership
- 100% employer-paid disability and life insurance
- Health Care FSA/HSA
- Annual Company Offsite
- Quarterly Team Co-Locations