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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client onboarding and implementation, particularly with Shopify, while effectively managing multiple accounts and ensuring clear communication. Proficient in troubleshooting and process improvement within a fast-paced e-commerce environment.
Highest-signal resume keywords
Shopify ExperienceClient OnboardingTroubleshooting SkillsWritten CommunicationProcess Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client OnboardingImplementationTroubleshootingE-Commerce ExperienceAccount ManagementTechnical GuidanceProcess Improvement
Soft Skills
Strong CommunicationHighly OrganizedReliableFollow-Through
Tools & Technologies
IntercomSalesforceAI Tools
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Creator EconomyInfluencer MarketingAffiliate PlatformsSaaS Environment
About the role
Key responsibilities & impact- Own a dedicated queue of Shopify brands from kickoff through go-live
- Get brands live quickly through clear next steps, proactive updates, and transparent status communication
- Guide brands hands-on through Shopify integration, tracking, catalog, and payment configuration
- Resolve onboarding blockers before they delay launches or become support tickets
- Complete at least one non-Shopify onboarding each month
- Proactively move stalled and unresponsive brands forward and keep account notes current
- Provide out-of-office coverage for Shopify and low-maintenance accounts
- Handle complex onboarding questions through resolution and escalate to the Manager when needed
- Keep onboarding documentation and checklists updated
- Identify gaps, root causes, and recurring issues in the onboarding queue
- Support newer Associates during active onboardings and share learnings with the team
- Spend approximately 80% of time on brand onboarding and 20% on process-improvement projects
- Report to the Senior Manager, Brand Onboarding
Requirements
What you’ll need- Bachelor's degree or equivalent experience
- 2 to 3 years of experience in client onboarding, implementation, customer support, or a related role
- Hands-on Shopify experience strongly preferred
- E-commerce, creator, or affiliate platform experience a plus
- Ability to manage many accounts simultaneously while balancing urgency, quality, and relationships
- Strong troubleshooting skills, including isolating issues and going beyond scripts
- Ability to assess brand impact and urgency to prioritize a queue
- Clear, complete written communication for brands, teammates, and Engineering
- Strong written and verbal communication with brands and internal teams
- Precision in technical guidance, especially on high-stakes launches
- Highly organized and reliable, with consistent follow-through
- Experience in a startup or high-growth SaaS environment is a bonus
- Familiarity with Intercom, Salesforce, or similar support and CRM tools is a bonus
- Knowledge of the creator economy, influencer marketing, or affiliate platforms is a bonus
- Comfort using AI tools such as Fin AI or Claude is a bonus
- Must comply with U.S. work authorization verification requirements through E-Verify and Form I-9 upon hire
Benefits
Comp & perks- Equity in ShopMy; all roles receive equity
- Every employee builds and grows their own ShopMy page
- 401(k) with 3% employer contribution, fully vested
- Medical, dental, and vision benefits, including a 100% employer-paid medical option and dependent coverage
- Virtual mental health support, urgent care, and primary care visits at no cost for employees and dependents
- Flexible PTO, including birthday off
- 13 company holidays
- 14 weeks of paid parental leave
- Remote-first culture with an NYC HQ
- Workplace and wellness stipends for wellness, home office needs, and Wellhub membership
- 100% employer-paid disability and life insurance
- Health Care FSA/HSA
- Annual company offsite
- Quarterly team co-locations