Senior Manager, Client Strategy – Non-RTW/Accessories

ShopMy

. Build trusted-advisor relationships with brand executives across the non-RTW/accessories sector .

Posted 10/31/2026full-timeRemote • New York • United StatesSenior💰 $135,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management with a focus on driving retention, expansion, and upselling within complex brand relationships. Proven ability to engage executive stakeholders and leverage data-driven insights to enhance client strategies and foster growth.

Highest-signal resume keywords

Account ManagementBrand Relationship ManagementData-Driven RecommendationsExecutive Stakeholder EngagementTeam Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Retention StrategiesUpselling TechniquesPerformance Data AnalysisAI-Driven WorkflowsCustomer Success Management

Soft Skills

Exceptional CommunicationAnalytical InstinctsProblem SolvingCoaching and DevelopmentExecutive Presence

Tools & Technologies

Affiliate Marketing PlatformsPerformance Marketing Tools

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Non-Ready-To-WearAccessoriesSaaS Customer SuccessCreator EconomyHigh-Growth Environment

About the role

Key responsibilities & impact

Build trusted-advisor relationships with brand executives across the non-RTW/accessories sector
Partner with Sales to understand business goals, expectations, and upselling opportunities for incoming clients
Drive brand retention and identify expansion opportunities through product adoption, subscription growth, and data-backed recommendations
Persuade brand stakeholders to increase investment in creator and affiliate marketing strategies
Identify and solve day-to-day issues across multiple accounts
Deliver timely, accurate, and professional account support
Escalate product feedback as the voice of the customer to inform product roadmap and priorities
Elevate client conversations to identify opportunities to drive partner value
Identify and implement AI-driven workflows and contribute to AI adoption across Client Strategy
Coach and develop teammates

Requirements

What you’ll need

6+ years of experience in account management
Experience working with large non-ready-to-wear accounts, including accessories, shoes, intimates, and swimwear
Demonstrated experience managing enterprise or highly complex brand relationships
Proven track record driving retention, expansion, upsell, and long-term account growth across strategic customer accounts
Experience engaging executive stakeholders and influencing decision-making
Experience managing and developing direct reports in a Customer Success, Account Management, or Client Strategy environment
Strong analytical instincts and ability to turn performance data into strategic insight
Exceptional communication and executive presence
Ability to thrive in a fast-paced, high-growth environment
Bachelor's degree required
Familiarity with affiliate marketing platforms and performance marketing
Experience in SaaS Customer Success, startup environments, or the creator economy is a bonus
NYC preferred
Must complete employment authorization verification through E-Verify upon hire

Benefits

Comp & perks

Equity in ShopMy; all roles receive equity
Employee ShopMy page to monetize personal influence
401(k) with 3% employer contribution, fully vested
Medical, dental, and vision benefits, including a 100% employer-paid medical option and dependent coverage
Virtual mental health support, urgent care, and primary care visits at no cost for employees and dependents
Flexible PTO, including birthday off
13 company holidays
14 weeks of paid parental leave
Remote-first culture with an NYC HQ
Workplace and wellness stipends for wellness, home office needs, and Wellhub membership
100% employer-paid disability and life insurance
Health Care FSA/HSA
Annual company offsite
Quarterly team co-locations