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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in order processing and customer database management within QAD ERP and Salesforce CRM systems, ensuring compliance with regulatory requirements and maintaining effective communication with sales teams and clients. Proven ability to prioritize tasks, manage time efficiently, and support quality systems in the medical device industry.
Highest-signal resume keywords
QAD ERP ManagementSalesforce CRM ProficiencyOrder ProcessingAPICS CertificationMedical Device Industry Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingDatabase ManagementRegulatory ComplianceQuality System SupportData Analysis
Soft Skills
Excellent CommunicationTime ManagementInitiativeMulti-taskingProblem Solving
Tools & Technologies
QAD ERPSalesforce CRMMS Excel
Certifications & Qualifications
APICS Certification
Industry Keywords
Medical Device IndustryQuality ManualSales PrioritiesCustomer RelationsFulfillment Needs
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Update information in QAD ERP and CRM systems
- Manage all order processing activities
- Respond to field requests and provide a “one stop shop” for field operations needs
- Ensure deliveries are made in line with the surgery schedule
- Perform duties in compliance with applicable worldwide regulatory requirements and the SI-BONE Quality Manual
- Ensure orders are managed consistently with Sales priorities and communicate order status
- Prioritize daily workload and process requests in a timely manner
- Manage the customer database within QAD ERP and CRM systems
- Support the SI-BONE Quality System
- Evaluate fulfillment needs of the sales force and independently ensure those needs are met
- Work with multiple departments and sales areas to ensure on-time and accurate order fulfillment
- Maintain direct contact with the sales team throughout the surgery transaction
- Support the sales team by maintaining positive customer relations with internal and external clients/customers
- Resolve unexpected scheduling and shipping issues to ensure proper order fulfillment
- Assist in other areas of the business as needed
Requirements
What you’ll need- High School graduate with some college level work completed and minimum of 3 years of experience
- APICS certification a plus
- Computer skills: MS Excel, QAD, Salesforce CRM
- Ability to multi-task in a fast-paced environment
- Excellent communication, both orally and in writing
- Excellent personnel management and time management
- Take initiative to meet deadlines and to work with minimal supervision
- The ability to appropriately adjust priorities independently
- Interpret and apply policies and procedures appropriately
- Medical device industry experience is strongly preferred
Benefits
Comp & perks- Bonus
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