SI-BONE

Customer Support

• Update information in QAD ERP and CRM systems
• Manage all order processing activities
• Respond to field requests and provide a “one stop shop” for field operations needs
• Ensure deliveries are made in line with the surgery schedule
• Perform duties in compliance with applicable worldwide regulatory requirements and the SI-BONE Quality Manual
• Ensure orders are managed consistently with Sales priorities and communicate order status
• Prioritize daily workload and process requests in a timely manner
• Manage the customer database within QAD ERP and CRM systems
• Support the SI-BONE Quality System
• Evaluate fulfillment needs of the sales force and independently ensure those needs are met
• Work with multiple departments and sales areas to ensure on-time and accurate order fulfillment
• Maintain direct contact with the sales team throughout the surgery transaction
• Support the sales team by maintaining positive customer relations with internal and external clients/customers
• Resolve unexpected scheduling and shipping issues to ensure proper order fulfillment
• Assist in other areas of the business as needed

Explore Customer Service Representative at SI-BONE. Review requirements and application details.

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Customer Service Representative