Business and Operations Assistant

Sicoob Credi-Rural

. Assist cooperative members and customers with ATMs and mobile banking, answer questions about the cooperative’s products and services, and support operational processes .

Posted 10/14/2026full-timeBrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in customer service and cash operations while supporting financial products and services. Capable of maintaining organized records and collaborating with teams to enhance operational processes.

Highest-signal resume keywords

Customer Service ExperienceCash OperationsMicrosoft Office ProficiencyAnbima CPA-10 or CPA-20 CertificationKnowledge of Financial Products

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cash TransactionsCredit Restriction ChecksPayment-Capacity AnalysisAccount Opening DocumentationOperational Process Support

Soft Skills

Communication SkillsProblem-Solving SkillsCollaboration Skills

Certifications & Qualifications

Anbima CPA-10 CertificationAnbima CPA-20 Certification

Industry Keywords

Financial InstitutionsCredit UnionsFinancial ProductsMobile BankingInternet Banking

About the role

Key responsibilities & impact

Assist cooperative members and customers with ATMs and mobile banking, answer questions about the cooperative’s products and services, and support operational processes
Provide telephone support by following scripts to help cooperative members resolve issues
Direct cooperative members to the appropriate departments and provide information about products, services, and negotiations
Encourage the use of internet banking, mobile banking, and other electronic channels
Support the offering of financial products and services by identifying needs and promoting suitable solutions
Collect documentation for account opening, maintain customer records, and assist with initial approvals under supervision
Conduct credit restriction checks, perform preliminary payment-capacity analyses, and provide detailed descriptions of the requested credit facility
Perform cash transactions, including deposits, withdrawals, payments, envelope and cash-bag processing, and replenishment of ATM cash
Maintain an organized work environment; file documents; and manage, store, deliver, and dispose of physical materials in accordance with applicable standards
Support the team in handling and resolving requests, collaborate with other departments, and assist management with prospecting and negotiating products and services

Requirements

What you’ll need

Currently pursuing a bachelor’s degree in Business Administration, Accounting, Agribusiness, Economics, or a related field
Intermediate proficiency with Microsoft Office (Word and Excel)
Strong computer skills
Anbima CPA-10 or CPA-20 certification preferred
Valid Category B driver’s license, personal vehicle for travel, and availability to travel preferred
Experience in customer service, cash operations, and administrative processes is a plus
Training in sales techniques and customer service is a plus
Knowledge of financial institutions, credit unions, and financial products and services is a plus

Benefits

Comp & perks

Health and dental insurance (with copayments)
Life insurance (fully covered)
Meal and/or food allowance card (BRL 2,250.00)
Education assistance
Corporate University (Sicoob University)
Childcare and child assistance
Baby-on-Board Kit (birth benefit)
Early childhood education incentive
Transportation allowance
Family Support Initiative (funeral assistance)
Role-specific bonuses
Apoio Pass Program (psychological assistance)
Wellhub (formerly Gympass)
Day off
Profit-Sharing Program (PPR)
Career, Positions, and Compensation Plan (PCCS)
40-hour workweek, Monday through Friday