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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Business Marketing, Relationship Management, and Growth, with a strong focus on CRM and Customer Success. Proven ability to analyze performance indicators and drive improvements in member and employee experiences.
Highest-signal resume keywords
Business Marketing KnowledgeCRM ExpertiseAnalytical SkillsInterpersonal SkillsNPS and Loyalty Programs Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Relationship ManagementGrowth StrategiesPerformance MonitoringMarket Trend AnalysisProject Leadership
Soft Skills
Excellent CommunicationProblem-SolvingTeam CollaborationIndependent Work
Certifications & Qualifications
CPA-10 Certification
Industry Keywords
Financial ProductsMember Relationship ModelCustomer SuccessTraining FacilitationKnowledge Sharing
About the role
Key responsibilities & impact- Represent the Central and its Cooperatives in forums focused on the discussion and development of products, services, and relationship models
- Coordinate initiatives at the Central in partnership with the Cooperatives, strengthening system-wide collaboration
- Actively monitor the Cooperatives’ performance against indicators related to the role’s areas of responsibility
- Promote training for the Cooperatives on CRM and Member Relationship Management
- Facilitate knowledge-sharing and best-practice exchanges among Cooperatives
- Lead projects that support the Central in achieving its strategic and financial objectives
- Monitor market developments related to the role’s areas of focus
- Drive the evolution of the member relationship model
- Monitor and track market trends that contribute to business growth and scalability
- Track member and employee experience indicators, driving improvements in partnership with the relevant segments
Requirements
What you’ll need- Degree in Business Administration, Marketing, Economics, Engineering, or a related field
- Analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Knowledge of Business Marketing, Relationship Management, and Growth
- Knowledge of CRM and Customer Success
- Knowledge of NPS and Loyalty Programs
- Knowledge of Financial Products and Services
- CPA-10 certification is a plus
- Valid Class B driver’s license is a plus
- Postgraduate degree is a plus
Benefits
Comp & perks- 14th and 15th salary payments
- Profit-sharing program (PPR)
- Medical and dental insurance with no co-payment (only an age-based monthly premium)
- Life insurance
- Support for physical activity (Wellhub, formerly Gympass), nutrition, and psychological services (Zenklub)
- Food and meal allowances
- Private pension plan with employer contributions of up to 10% of salary
- Daycare or nanny assistance for children up to 6 years and 11 months old
- Sicredi Aprende training platform, offering a wide range of courses
- 40-hour workweek, using a time-banking system
- Hybrid work model available (3 days in the office and 2 days remote)