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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in CRM and Member Relationship Management, with strong analytical skills to monitor performance metrics and drive strategic initiatives. Proven ability to facilitate training, knowledge sharing, and collaboration among Cooperatives to enhance member experience and achieve financial objectives.
Highest-signal resume keywords
CRM KnowledgeMember Relationship ManagementAnalytical SkillsCommunication SkillsProject Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business MarketingProblem-SolvingPerformance MonitoringMarket Trend AnalysisFinancial Products Knowledge
Soft Skills
Interpersonal SkillsTeam CollaborationIndependent Work
Certifications & Qualifications
CPA-10 Certification
Industry Keywords
NPSLoyalty ProgramsCustomer SuccessTraining and DevelopmentStrategic Objectives
About the role
Key responsibilities & impact- Represent the Central and its Cooperatives in forums focused on discussing and developing products, services, and relationship models.
- Coordinate initiatives at the Central in collaboration with the Cooperatives, strengthening system-wide efforts.
- Actively monitor the Cooperatives’ performance regarding indicators related to the assigned areas.
- Foster the Cooperatives’ training and development in CRM and Member Relationship topics.
- Facilitate knowledge-sharing sessions and the exchange of best practices among Cooperatives.
- Lead projects that help the Central achieve its strategic and financial objectives.
- Monitor market developments related to the assigned areas of expertise.
- Drive the evolution of the member relationship model by monitoring and tracking market trends.
- Monitor member and employee experience metrics and promote improvements in collaboration with the relevant segments.
Requirements
What you’ll need- Degree in Business Administration, Marketing, Economics, Engineering, or a related field.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Knowledge of business marketing, relationship management, and growth.
- Knowledge of CRM and Customer Success.
- Knowledge of NPS and loyalty programs.
- Knowledge of financial products and services.
- Preferred qualification: CPA-10 certification.
- Preferred qualification: Class B driver’s license.
- Preferred qualification: Postgraduate degree.
Benefits
Comp & perks- 14th and 15th monthly salaries.
- Profit-sharing program (PPR).
- Health and dental insurance with no co-payment (only a monthly premium based on age bracket).
- Life insurance.
- Support for physical activities (Wellhub, formerly Gympass), nutrition, and psychological services (Zenklub).
- Food and meal vouchers.
- Private pension plan with contributions of up to 10% of salary.
- Childcare or nanny allowance for children up to 6 years and 11 months old.
- Training platform – Sicredi Aprende, offering a wide range of courses.
- 40-hour workweek, using a time-banking system.
- Possibility of a hybrid work model (3 days onsite and 2 days remote).