Junior Customer Service Analyst – Preferably for People with Disabilities

Sicredi

. Provide excellent service to members and cooperatives through channels such as telephone and chat.

Posted 9/22/2026full-timePorto Alegre • BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and operational support, with a strong focus on member experience, process improvement, and data-driven decision-making. Proficient in monitoring KPIs and OKRs while fostering collaboration across teams to enhance service delivery.

Highest-signal resume keywords

Customer Service ExperienceKPI MonitoringProcess ImprovementEmpathetic CommunicationFinancial Products Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

KPI MonitoringOKR ManagementProcess ImprovementCustomer ServiceData InterpretationTicket ManagementCRM ToolsFinancial Products Knowledge

Soft Skills

Empathetic CommunicationRelationship BuildingProactive MindsetAttention to DetailCollaboration

Industry Keywords

Cooperative CultureMember ExperienceContinuous LearningDiversity and InclusionOperational Support

About the role

Key responsibilities & impact

Provide excellent service to members and cooperatives through channels such as telephone and chat.
Log, monitor, and ensure the resolution of inquiries with empathy, accountability, and a focus on process completion.
Identify continuous improvement opportunities based on user feedback, contributing to the enhancement of the customer experience.
Partner with different areas of Sicredi to ensure an integrated and efficient journey for members.
Provide specialized technical support to cooperatives and members.
Monitor and update documents related to the area’s processes.
Monitor operational OKRs and KPIs.
Propose improvements based on user feedback.
Identify business risks and take preventive action to mitigate them.
Promote business opportunities and contribute to revenue generation.
Guide users on processes, products, and services.
Handle requests and ensure their resolution within established deadlines.
Contribute to the continuous improvement of customer service and products.

Requirements

What you’ll need

Passion for serving people and resolving requests with quality, agility, and a focus on the member experience.
Ability to build relationships of trust and collaborate with different audiences.
Analytical ability to interpret information, monitor KPIs, and support data-driven decision-making.
Genuine interest in continuous learning and professional development.
Alignment with the principles of diversity, inclusion, and respect for people.
Affinity with the cooperative culture and the purpose of generating a positive impact for members and communities.
Proactive, ownership-oriented mindset, with initiative and a focus on results.
Clear and empathetic communication for service via telephone, chat, and other relationship channels.
Organization and attention to detail when logging, monitoring, and resolving requests.
Ability to work in dynamic environments, prioritize activities, and meet deadlines.
Knowledge of financial products and services, especially payment methods.
Familiarity with monitoring KPIs, OKRs, and continuous process improvement.
Experience in customer service, operational support, or member relations.
Knowledge of customer service, ticket management, or CRM tools.

Benefits

Comp & perks

14th and 15th fixed annual salary payments
Profit-sharing payments, according to seniority
Health and dental plans with no copayments
Well-being programs through Wellhub (formerly Gympass), including nutrition, psychology, workplace exercise, massage, a running group, and a local gym
Food and meal vouchers, with flexible allocation percentages between the food and meal cards and no copayments
Extended maternity and paternity leave
Childcare or nanny allowance for children up to 6 years and 11 months old
Financial assistance for children with disabilities, with no age limit
Life insurance
Private pension plan with employer contributions of up to 8% of salary
Training platform – Sicredi Aprende, offering a variety of courses
40-hour workweek, using a time-banking system
Remote-work allowance, except for positions that are 100% onsite