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Sicredi

Junior Customer Service Analyst – Preferably for Persons with Disabilities

Sicredi

. Provide outstanding service to members and cooperatives through channels such as phone and chat.

Posted 9/22/2026full-timePorto Alegre • BrazilJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and operational support, with a strong focus on member experience, continuous improvement, and effective communication. Proficient in tracking KPIs and OKRs to drive data-driven decision-making and enhance service delivery.

Highest-signal resume keywords
Customer Service ExperienceKPI TrackingContinuous Process ImprovementClear CommunicationFinancial Products Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
KPI TrackingOKR MonitoringCustomer ServiceOperational SupportData AnalysisProcess ImprovementTechnical SupportProblem ResolutionDocumentation ManagementRevenue Generation
Soft Skills
EmpathyRelationship BuildingProactive AttitudeOrganizational SkillsAttention to Detail
Tools & Technologies
CRM ToolsTicketing Systems
Industry Keywords
Cooperative CultureMember ExperienceDiversity and InclusionCustomer FeedbackBusiness Risks

About the role

Key responsibilities & impact
  • Provide outstanding service to members and cooperatives through channels such as phone and chat.
  • Log, follow up on, and ensure the resolution of cases with empathy, accountability, and a focus on completing processes.
  • Identify continuous improvement opportunities based on user feedback, contributing to an enhanced customer experience.
  • Partner with different Sicredi departments to ensure an integrated and efficient journey for members.
  • Provide specialized technical support to cooperatives and members.
  • Maintain and update documents related to the department’s processes.
  • Monitor operational OKRs and KPIs.
  • Propose improvements based on user feedback.
  • Identify business risks and take preventive action to mitigate them.
  • Promote business opportunities and contribute to revenue generation.
  • Guide users on processes, products, and services.
  • Handle requests and ensure their resolution within established deadlines.
  • Contribute to the continuous improvement of customer service and products.

Requirements

What you’ll need
  • Passion for helping people and resolving requests with quality, agility, and a focus on the member experience.
  • Ability to build relationships based on trust and collaborate with diverse audiences.
  • Analytical skills to interpret information, track KPIs, and support data-driven decision-making.
  • Genuine interest in continuous learning and professional development.
  • Alignment with the principles of diversity, inclusion, and respect for people.
  • Affinity with cooperative culture and a purpose of creating a positive impact for members and communities.
  • A proactive, ownership-driven attitude with initiative and a focus on results.
  • Clear and empathetic communication for service via phone, chat, and other relationship channels.
  • Strong organizational skills and attention to detail for logging, tracking, and resolving requests.
  • Ability to work in dynamic environments, prioritize activities, and meet deadlines.
  • Knowledge of financial products and services, particularly payment methods and services.
  • Familiarity with tracking KPIs, OKRs, and continuous process improvement.
  • Experience in customer service, operational support, or member relations.
  • Knowledge of customer service, ticketing, or CRM tools.

Benefits

Comp & perks
  • 14th and 15th fixed salaries
  • Profit-sharing payments (according to seniority)
  • Health and dental insurance with no co-payments
  • Wellness programs through Wellhub (formerly Gympass), including nutrition, psychological support, workplace exercises, massage, a running group, and a local gym
  • Meal and food allowances, with flexible allocation percentages between the meal and food cards and no co-payments
  • Extended maternity and paternity leave
  • Childcare or nanny allowance for children up to 6 years and 11 months old
  • Financial assistance for children with disabilities, with no age limit
  • Life insurance
  • Private pension plan with employer contributions of up to 8% of salary
  • Sicredi Aprende training platform, offering a wide range of courses
  • 40-hour workweek using a time bank system
  • Remote-work allowance (except for positions that are 100% on-site)