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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational and communication skills to effectively coordinate institutional visits, manage schedules, and facilitate positive visitor experiences. Capable of developing presentations and itineraries while building relationships with diverse stakeholders.
Highest-signal resume keywords
Event CoordinationCustomer Service ExperienceStrong Organizational SkillsVerbal and Written CommunicationRelationship Building
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Tour Itinerary DevelopmentSchedule ManagementPresentation DevelopmentLogistical CoordinationAdministrative Support
Soft Skills
EmpathyTeamworkAdaptabilityAttention to DetailInitiative
Industry Keywords
Public RelationsTourismCommunicationsEventsMarketingCooperativismVisitor ExperienceOrganizational Culture
About the role
Key responsibilities & impact- Support the planning, organization, and execution of institutional visits to CAS
- Coordinate the operational and logistical details of visits with internal departments, cooperatives, central offices, and other visiting audiences
- Prepare, update, and monitor tour itineraries according to each group’s profile and objectives
- Welcome visitors and support group facilitation throughout the entire experience
- Ensure a welcoming, organized experience aligned with the principles and values of cooperativism
- Provide on-site support during visits, serving as the point of contact for questions, guidance, and group needs
- Support relationships with spokespersons and departments participating in the itineraries
- Contribute to the management of schedules, space reservations, and other resources required for visits
Requirements
What you’ll need- Preferred education: Bachelor’s degree in Public Relations, Tourism, Communications, Events, Marketing, or a related field
- Experience in customer service, events, client relations, or administrative activities
- Experience organizing and monitoring schedules, visits, events, or relationship-building initiatives is a plus
- Ability to develop presentations, tour itineraries, and supporting materials
- Strong organizational skills, attention to detail, and ability to manage multiple demands simultaneously
- Strong verbal and written communication skills
- Ability to build relationships with diverse audiences and stakeholders at different organizational levels
- Interest in cooperativism, education, organizational culture, and visitor experience
- Ownership and initiative
- Empathy
- Organization and discipline
- Communication and interpersonal skills
- Teamwork
- Adaptability and flexibility
- Attention to detail while maintaining a broader perspective
Benefits
Comp & perks- Profit-sharing program (according to seniority)
- Medical and dental insurance with no copayments
- Well-being programs through Wellhub (formerly Gympass), including nutrition, psychology, workplace exercise, massage, running group, and local gym access
- Meal and food allowances, with flexibility to allocate the percentage between the meal and food cards, with no copayment
- Extended maternity and paternity leave
- Childcare or nanny assistance for children up to 6 years and 11 months old
- Financial assistance for children with disabilities, with no age limit
- Life insurance
- Private pension plan with contributions of up to 8% of salary
- Training platform – Sicredi Aprende, offering a variety of courses
- 40-hour workweek using a time-banking system
- Remote-work allowance (except for positions that are 100% on-site)