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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in business analysis and functional documentation, effectively translating business needs into actionable requirements. Proficient in stakeholder engagement, change management, and the application of Agile methodologies to drive solution adoption and performance improvement.
Highest-signal resume keywords
Business AnalysisFunctional DocumentationAgile MethodologiesStakeholder EngagementData Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Systems AnalysisRequirements GatheringUser StoriesAcceptance CriteriaFunctional TestingBacklog RefinementSQLData ToolsPerformance MetricsCommercial Solutions Maintenance
Soft Skills
Analytical SkillsCommunication SkillsOrganizational SkillsPrioritizationCollaboration
Tools & Technologies
JiraKanbanScrumCRM SystemsPower BIRelationship Management PlatformsSales Force Productivity Tools
Industry Keywords
Change ManagementProcess TransformationCommercial PerformanceSales OperationsMartech
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Diagnose and qualify business problems through stakeholder interviews, data analysis, journey mapping, and hypothesis development.
- Translate business needs into functional requirements, user stories, acceptance criteria, business rules, and supporting documentation for squads and technical teams.
- Act as a liaison between CAS, Cooperatives, Central Cooperatives, internal departments, and Technology, ensuring alignment, scope clarity, and the collaborative development of solutions.
- Support the design of integrated solutions connecting commercial processes, systems, CRM, relationship platforms, management tools, and performance-tracking indicators.
- Lead and support backlog refinement with an understanding of dependencies, risks, impacts on existing functionality, and alignment with business priorities defined by leadership/Product Management.
- Support user acceptance testing, functional testing, and delivery validation, ensuring that the delivered solution addresses the business problem and is ready for adoption by end users.
- Support implementation and change management through guidance materials, communications, training, post-implementation validation, and feedback collection from the areas involved.
- Ensure proper documentation and decision traceability by recording business rules, configurations, functional criteria, workflows, manuals, and relevant lessons learned.
- Support the functional maintenance of commercial solutions by structuring incidents, identifying root causes, coordinating fixes, and proposing preventive improvements.
- Participate in integration across the coordination’s workstreams, ensuring consistency among portfolio management, opportunities, the Relationship Manager journey, CRM, performance management, and tools supporting commercial management.
Requirements
What you’ll need- Previous experience in business analysis, functional analysis, Business Systems Analysis (BSA), digital products, systems projects, or process transformation.
- Experience gathering and detailing requirements, business rules, acceptance criteria, functional documentation, or user stories.
- Ability to operate across business and technology, connecting user needs to viable, clear, and scalable solutions.
- Strong analytical skills for interpreting data, indicators, impacts, dependencies, and functional risks.
- Experience working with diverse stakeholders, preferably in matrixed or multidisciplinary environments.
- Strong written and verbal communication skills, with the ability to simplify complex topics and organize decisions objectively.
- Ability to organize, prioritize, and execute in a dynamic environment with multiple demands and dependencies.
- Experience as a BSA, Functional Analyst, Product Owner, business Product Manager, or Product Analyst.
- Knowledge of Agile methodologies, discovery, backlog refinement, MVPs, Jira, Kanban, or Scrum.
- Experience with CRM, commercial platforms, relationship management systems, commercial journeys, or sales force productivity tools.
- Knowledge of portfolio management, commercial performance, Sales Operations, Martech, or commercial productivity metrics.
- Familiarity with data tools, dashboards, Power BI, basic SQL, or exploratory analysis to support decision-making.
- Experience with change management, solution adoption, development of support materials, user training, or user communications.
Benefits
Comp & perks- 14th and 15th fixed salaries
- Profit-sharing payments, depending on seniority
- Health and dental insurance with no copay
- Well-being programs through Wellhub (formerly Gympass), including nutrition, psychological support, workplace exercise, massage, a running group, and a local gym
- Meal and food allowances, with flexibility to allocate percentages between the VA/VR cards, with no copay
- Extended maternity and paternity leave
- Childcare or nanny allowance for children up to 6 years and 11 months old
- Support for children with disabilities, with no age limit
- Life insurance
- Private pension plan with contributions of up to 8% of salary
- Training platform—Sicredi Aprende—with a wide range of courses
- 40-hour workweek, using a time-banking system
- Remote-work allowance, except for positions that are 100% on-site