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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Business Analysis, translating business needs into functional requirements and user stories while ensuring alignment between stakeholders and technical teams. Proficient in Agile methodologies and change management, with strong analytical skills to support data-driven decision-making.
Highest-signal resume keywords
Business AnalysisFunctional DocumentationAgile MethodologiesStakeholder EngagementData Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Systems AnalysisRequirements GatheringUser StoriesAcceptance CriteriaFunctional TestingChange ManagementSQLPerformance MetricsBacklog RefinementCRM Systems
Soft Skills
Analytical SkillsCommunication SkillsOrganizational SkillsCollaborationAdaptability
Tools & Technologies
JiraPower BIKanbanScrumSalesforce
Industry Keywords
Commercial ProcessesPerformance ManagementRelationship ManagementSales OperationsMartech
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Diagnose and qualify business problems through stakeholder interviews, data analysis, journey mapping, and hypothesis development.
- Translate business needs into functional requirements, user stories, acceptance criteria, business rules, and supporting documentation for squads and technical teams.
- Act as a liaison among CAS, Cooperatives, Central Offices, internal departments, and Technology, ensuring alignment, scope clarity, and the collaborative development of solutions.
- Support the design of integrated solutions connecting commercial processes, systems, CRM, relationship platforms, management tools, and performance indicators.
- Lead and support backlog refinement with a view to dependencies, risks, impact on existing functionality, and business priorities.
- Support user acceptance testing, functional testing, and delivery validation, ensuring alignment with the business problem and readiness for adoption.
- Support implementation and change management through guidance materials, communications, training, post-implementation validation, and feedback collection.
- Maintain documentation and decision traceability by recording rules, configurations, functional criteria, workflows, manuals, and lessons learned.
- Support the functional maintenance of commercial solutions by structuring incidents, identifying root causes, coordinating fixes, and proposing preventive improvements.
- Participate in the integration of portfolio management, opportunities, the Relationship Manager journey, CRM, performance management, and tools supporting commercial management.
Requirements
What you’ll need- Previous experience in business analysis, functional analysis, Business Systems Analysis (BSA), digital products, systems projects, or process transformation.
- Experience gathering and detailing requirements, business rules, acceptance criteria, functional documentation, or user stories.
- Ability to work across business and technology, connecting user needs to viable, clear, and scalable solutions.
- Strong analytical skills to interpret data, metrics, impacts, dependencies, and functional risks.
- Experience working with diverse stakeholders, preferably in matrixed or multidisciplinary environments.
- Strong written and verbal communication skills, with the ability to simplify complex topics and organize decisions objectively.
- Ability to organize, prioritize, and execute in a dynamic environment with multiple demands and dependencies.
- Preferred: experience as a BSA, Functional Analyst, Product Owner, business Product Manager, or Product Analyst.
- Preferred: knowledge of Agile methodologies, discovery, backlog refinement, MVPs, Jira, Kanban, or Scrum.
- Preferred: experience with CRM, commercial platforms, relationship management systems, commercial journeys, or sales force productivity tools.
- Preferred: knowledge of portfolio management, commercial performance, Sales Operations, Martech, or sales productivity metrics.
- Preferred: familiarity with data tools, dashboards, Power BI, basic SQL, or exploratory analysis.
- Preferred: experience with change management, solution adoption, support materials, training, or user communications.
- Competencies: systems thinking, communication and influence, an investigative and hands-on approach, organization and attention to detail, collaboration and active listening, adaptability, and value orientation.
Benefits
Comp & perks- 14th and 15th fixed salaries
- Profit-sharing payments, according to seniority
- Health and dental insurance with no copayments
- Wellness programs through Wellhub (formerly Gympass), including nutrition, psychology, workplace exercise, massage, running group, and local gym access
- Food and meal allowances, with flexible allocation percentages between the Food and Meal cards and no copayment
- Extended maternity and paternity leave
- Childcare or babysitting allowance for children up to 6 years and 11 months old
- Support allowance for children with disabilities, with no age limit
- Life insurance
- Private pension plan with contributions of up to 8% of salary
- Training platform – Sicredi Aprende, offering a wide range of courses
- 40-hour workweek, using a time-banking system
- Remote work allowance, except for positions that are 100% on-site