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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in data analysis and customer experience improvement, with strong capabilities in project management and effective communication across diverse teams. Proficient in developing insights and strategies that align with organizational objectives and enhance customer satisfaction.
Highest-signal resume keywords
Data AnalysisProject ManagementChange ManagementCommunication SkillsCustomer Experience Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalyticsResearch ToolsStatistical AnalysisPerformance MonitoringPresentation Development
Soft Skills
Strong CommunicationProactive Problem SolvingTeam CoordinationFacilitation Skills
Industry Keywords
NPSCustomer ExperienceImprovement InitiativesExperience ChampionsBusiness AdministrationMarketingStatisticsEconomics
About the role
Key responsibilities & impact- Lead feedback cycles and present insights in forums with managers and business teams across the Cooperatives
- Contribute to the development of improvement initiatives
- Support the translation of NPS-identified pain points and communication of the topic among internal users, CAS, and the Cooperatives
- Monitor the NPS research team’s performance indicators
- Facilitate NPS training sessions and workshops for management and business teams
- Support and develop Change Management strategies
- Lead and support communication requests with the Cooperatives’ Experience Champions
- Lead initiatives under the Experience Champions program
- Support management in conducting team ceremonies and organizing tasks
- Support the handling of NPS-related requests from the Cooperatives
- Support the Improvement Center in escalating Inner Loop and Outer Loop topics
- Develop experience data insights and prepare executive reports for stakeholders
- Conduct data analyses and diagnostics related to customer experience
- Correlate experience data with company objectives and identify pain points and unmet needs
- Prepare presentations and synthesize root-cause diagnoses and improvement proposals
Requirements
What you’ll need- Bachelor’s degree in Business Administration, Marketing, Statistics, Data Analytics, Engineering, Economics, or a related field
- Strong communication skills, with the ability to present findings and recommendations clearly and effectively to diverse audiences
- Ability to anticipate and understand customer needs and propose proactive solutions
- Experience managing medium-complexity projects independently, coordinating teams and resources
- Proficiency in research and analysis tools, with the ability to configure and conduct research independently
Benefits
Comp & perks- 14th and 15th fixed salaries
- Profit-sharing bonus, based on seniority
- Health and dental insurance with no co-payments
- Well-being programs through Wellhub (formerly Gympass), including nutrition, psychological support, workplace exercise, massage, a running group, and a local gym
- Food and meal allowance, with flexibility to allocate the percentage between the food and meal cards, with no co-payments
- Extended maternity and paternity leave
- Childcare or nanny assistance for children up to 6 years and 11 months old
- Financial assistance for employees with children with disabilities, with no age limit
- Life insurance
- Private pension plan with employer contributions of up to 8% of salary
- Training platform – Sicredi Aprende, offering a wide range of courses
- 40-hour workweek using a time-banking system
- Remote-work allowance, except for positions that are 100% on-site
- Hybrid work model: 3 days on-site and 2 days working remotely