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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong analytical and communication skills to lead initiatives that enhance customer experience and drive improvement strategies. Proficient in managing projects and facilitating training sessions while effectively correlating data insights with business objectives.
Highest-signal resume keywords
Bachelor's DegreeStrong Communication SkillsProficiency In Research And Analytics ToolsProject ManagementCustomer Orientation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisSurvey ConfigurationRoot-Cause AnalysisPerformance TrackingImprovement Initiatives
Soft Skills
EmpathyCustomer Needs AnticipationEffective Presentation Skills
Industry Keywords
NPSChange ManagementExperience GuardiansBusiness ObjectivesStakeholder Reporting
About the role
Key responsibilities & impact- Lead feedback cycles and present insights in forums with managers and business areas across the Cooperatives
- Contribute to the development of improvement initiatives
- Support the translation of pain points identified through NPS and facilitate communication on the topic among internal users, CAS, and the Cooperatives
- Track the NPS research team’s performance indicators
- Facilitate NPS training sessions and workshops
- Support and develop Change Management strategies and initiatives
- Lead and support communication requests with the Cooperatives’ Experience Guardians
- Lead initiatives within the Experience Guardians program
- Support management in conducting team ceremonies and organizing tasks
- Support the handling of requests from the Cooperatives related to the topic
- Support the improvement team in escalating Inner Loop and Outer Loop topics
- Develop experience data insights and prepare executive reports for stakeholders
- Conduct data analyses and diagnose customer experience issues
- Correlate survey data with business objectives and identify pain points and unmet needs
- Prepare presentations and synthesize root-cause analyses and improvement proposals
Requirements
What you’ll need- Bachelor’s degree completed
- Degree in Business Administration, Marketing, Statistics, Data Analytics, Engineering, or Economics
- Strong communication skills, with the ability to present results and recommendations clearly and effectively to diverse audiences
- Empathy and customer orientation
- Ability to anticipate and understand customer needs and propose proactive solutions
- Ability to independently manage moderately complex projects, coordinating teams and resources
- Proficiency in research and analytics tools
- Ability to independently configure and conduct surveys
Benefits
Comp & perks- 14th and 15th fixed salary payments
- Profit sharing, based on seniority
- Health and dental insurance with no co-payments
- Well-being programs through Wellhub (formerly Gympass), including nutrition, psychology, workplace exercise, massage, running group, and local gym benefits
- Meal and food allowances, with flexibility to allocate the percentage between the VA and VR cards, with no co-payments
- Extended maternity and paternity leave
- Childcare or nanny allowance for children up to 6 years and 11 months old
- Support for children with disabilities, with no age limit
- Life insurance
- Private pension plan with employer contributions of up to 8% of salary
- Training platform – Sicredi Aprende, offering a variety of courses
- 40-hour workweek, using a time-banking system
- Remote-work allowance, except for positions that are 100% on-site
- Hybrid work model: 3 days on-site and 2 days working remotely