FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical and functional support to customers, with strong analytical and troubleshooting skills. Proficient in translating complex technical workflows into structured documentation and collaborating with stakeholders to ensure accurate and up-to-date information.
Highest-signal resume keywords
B2B Technical Support ExperienceSQL KnowledgeAnalytical Problem-Solving SkillsSalesforce Service Cloud FamiliarityFluency in English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SQLLinuxWeb Application SupportAnalytical SkillsTroubleshooting SkillsDocumentation SkillsProcess MappingSOP DevelopmentUser Guide CreationOrder-to-Cash Processes
Soft Skills
Strong Communication SkillsProactive MindsetOwnership of Issues
Tools & Technologies
Salesforce Service CloudJira
Industry Keywords
Enterprise-Level SupportCustomer ExperienceTechnical WorkflowsInvoicingCollectionsAccounts ReceivableCredit Management
Tech Stack
Tools & technologiesCloudLinuxSQL
About the role
Key responsibilities & impact- Provide technical and functional support to customers
- Provide innovative solutions for customers’ functional and technical challenges
- Resolve complex issues using analytical problem-solving skills
- Manage the escalation process with Customer Experience, Product, and R&D
- Become a product expert and share best practices with colleagues
- Translate complex technical workflows into structured documentation, including process maps, SOPs, runbooks, and user guides
- Collaborate with technical and business stakeholders to validate understanding and keep documentation accurate and up to date
- Participate in rotating shifts to provide extended coverage across time zones
- Help ensure 24x5 and eventual 24x7 coverage with Europe-based colleagues
Requirements
What you’ll need- 2–3 years of experience required in enterprise-level B2B technical support, application support, or a similar customer-facing technical role
- Strong analytical and troubleshooting skills with a structured approach to problem solving
- Ability to work in a Monday-Friday shift rotation and occasional weekends
- Day shift: 8-hour shift beginning at 8am
- Evening shift: 8-hour shift beginning at 4pm
- Strong written and verbal communication skills, with the ability to explain technical issues clearly to customers
- Technical knowledge of SQL, Linux, or web application support
- Proactive mindset and ability to take ownership of issues through resolution
- Fluency in English
- Experience with Order-to-Cash (O2C) processes, including invoicing, collections, accounts receivable, or credit management (nice to have)
- Experience and familiarity with support and ticketing tools such as Salesforce Service Cloud and Jira (nice to have)
- Fluency in French (nice to have)
Benefits
Comp & perks- Premium office facilities, including a free health club membership, basketball court, golf simulator, food trucks, tenant lounge & bar, bike storage, and more
- Hybrid work model – a flexible mix of in-office and remote days
- Active Social Club organizing regular team events and activities
- Medical coverage, life insurance, and other wellness programs
- Competitive paid holidays plus public holidays
- Learning and mentorship programs
- Advancement support
- Competitive salary
- Equal opportunities