Customer Services Manager

Siemens Healthineers

. Serve as the primary customer liaison for operational matters, including troubleshooting, escalations, reporting, and general communications .

Posted 10/8/2026full-timeUnited StatesMid-LevelSenior💰 $99,930 - $137,401 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing customer service operations, ensuring compliance with quality and regulatory standards, and driving continuous improvement initiatives. Capable of building positive relationships with customers and cross-functional teams while effectively resolving operational challenges.

Highest-signal resume keywords

Customer Service Operations ManagementTeam Leadership and DevelopmentPerformance ManagementRegulatory Compliance (FDA Good Manufacturing Practices)Continuous Improvement Initiatives

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Field Service ExperienceCustomer Service OperationsPerformance Metrics MonitoringCoaching and TrainingWorkforce Planning

Soft Skills

Strong Communication SkillsRelationship BuildingAdaptabilityProfessionalismAccountability

Certifications & Qualifications

Vendor Credentialing RequirementsHealthcare Training

Industry Keywords

Quality StandardsSafety StandardsOperational ChallengesCustomer SatisfactionHands-On Service Activities

About the role

Key responsibilities & impact

Serve as the primary customer liaison for operational matters, including troubleshooting, escalations, reporting, and general communications
Interpret customer needs and feedback and drive timely issue resolution
Lead and manage a team of Customer Service Engineers
Handle performance management, workforce planning, coaching, employee development, timekeeping, and scheduling
Develop service schedules and assign work based on customer requirements, priorities, and team capabilities
Assess employee skills and performance and provide coaching, on-the-job training, and professional development opportunities
Ensure work complies with quality, safety, regulatory, and FDA Good Manufacturing Practices standards
Partner with cross-functional teams to address customer needs and operational objectives
Identify and address operational challenges and opportunities
Exercise sound judgment in customer interactions, operational decisions, and resource management
Monitor service performance metrics and implement continuous improvement initiatives
Drive successful onsite customer service operations and customer satisfaction

Requirements

What you’ll need

Associate degree (A.A. or A.S.) in a related field, or an equivalent combination of education, training, and experience
Minimum of 2–5 years of field service, customer service operations, leadership, or related experience preferred
Ability to effectively lead teams, manage priorities, and deliver high levels of customer service
Strong written and verbal communication skills
Ability to build positive working relationships with customers, colleagues, technical support teams, and internal partners
Ability to work independently and collaboratively in a team-oriented environment
Ability and willingness to perform hands-on service activities when business needs require, if applicable
Ability and willingness to travel domestically and internationally as needed
Ability and willingness to work flexible schedules, including on-call assignments, evenings, weekends, or alternative shifts, as required, if applicable
Commitment to maintaining a safe, inclusive, and respectful work environment
Ability to adapt to changing priorities and operate effectively in a fast-paced customer-focused environment
Demonstrated professionalism, accountability, and commitment to continuous improvement
Must meet applicable client Vendor Credentialing requirements, which may include valid identification, criminal background checks, drug screens, immunizations, annual TB testing, and healthcare training
Must be able to work with controlled technology in accordance with US export control law

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Life insurance
Long-term and short-term disability insurance
Paid parking/public transportation
Paid time off
Paid sick and safe time
Commission eligibility, if applicable