Customer Services Manager

Siemens Healthineers

. Serve as the primary customer liaison for operational matters, including troubleshooting, escalations, reporting, and general communications .

Posted 10/8/2026full-timeRemote • United StatesMid-LevelSenior💰 $99,930 - $137,401 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing customer service teams, ensuring high levels of customer satisfaction while adhering to quality and regulatory standards. Proficient in operational decision-making, performance management, and continuous improvement initiatives.

Highest-signal resume keywords

Customer Service OperationsTeam LeadershipPerformance ManagementRegulatory ComplianceContinuous Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Field ServiceTroubleshootingService SchedulingPerformance Metrics MonitoringOnsite InstallationEquipment MaintenanceCoachingTraining DevelopmentOperational Decision-MakingResource Management

Soft Skills

Effective CommunicationRelationship BuildingAdaptabilityProfessionalismAccountability

Certifications & Qualifications

Associate DegreeVendor Credentialing Requirements

Industry Keywords

FDA Good Manufacturing PracticesCustomer LiaisonOperational EffectivenessSafety StandardsHealthcare Training

About the role

Key responsibilities & impact

Serve as the primary customer liaison for operational matters, including troubleshooting, escalations, reporting, and general communications
Interpret customer needs and feedback and drive timely issue resolution
Provide professional, timely, and effective customer support
Lead and manage a team of Customer Service Engineers, including performance management, workforce planning, coaching, employee development, timekeeping, and scheduling
Develop service schedules and assign work based on customer requirements, business priorities, and team capabilities
Assess employee skills and performance and provide coaching and on-the-job training
Identify opportunities for professional development and additional training
Ensure work complies with quality, safety, regulatory, FDA Good Manufacturing Practices, and company standards
Partner with cross-functional teams to address customer needs, resolve issues, and support operational objectives
Proactively identify and address operational challenges and opportunities
Exercise sound judgment in customer interactions, operational decision-making, and resource management
Monitor and evaluate service performance metrics
Implement continuous improvement initiatives to improve operational effectiveness and customer satisfaction
Oversee onsite installation, service, maintenance, and modification of equipment at customer locations

Requirements

What you’ll need

Associate degree (A.A. or A.S.) in a related field, or an equivalent combination of education, training, and experience
Minimum of 2–5 years of field service, customer service operations, leadership, or related experience preferred
Ability to effectively lead teams, manage priorities, and deliver high levels of customer service
Strong written and verbal communication skills
Ability to build positive working relationships with customers, colleagues, technical support teams, and internal partners
Ability to work independently and collaboratively in a team-oriented environment
Ability and willingness to perform hands-on service activities when business needs require, if applicable
Ability and willingness to travel domestically and internationally as needed
Ability and willingness to work flexible schedules, including on-call assignments, evenings, weekends, or alternative shifts, as required by business needs, if applicable
Commitment to maintaining a safe, inclusive, and respectful work environment
Ability to adapt to changing priorities and operate effectively in a fast-paced customer-focused environment
Demonstrated professionalism, accountability, and commitment to continuous improvement
Position must have full access to Siemens Healthineers' client sites
Must meet applicable Vendor Credentialing requirements, which may include valid identification, criminal background checks, drug screens, immunizations, annual TB testing, and healthcare training
Must be able to work with controlled technology in accordance with US export control law

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Life insurance
Long-term and short-term disability insurance
Paid parking/public transportation
Paid time off
Paid sick and safe time
Professional development and additional training opportunities
On-the-job training
Flexible schedules, including on-call assignments, evenings, weekends, or alternative shifts, as required by business needs
Commission eligibility, if applicable