Medical Quality Complaint Management Specialist

Siemens Healthineers

. Review escalated complaint files for completeness, accuracy, and compliance with established procedures .

Posted 9/18/2026full-timeRemote • United StatesMid-LevelSenior💰 $65,220 - $89,683 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in complaint management, data analysis, and quality documentation within regulated environments. Proficient in training and supporting teams while ensuring compliance with established procedures and maintaining high standards of accuracy.

Highest-signal resume keywords

Experience With SAPData Collection And AnalysisComplaint HandlingQuality ManagementTraining And Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data VerificationDocumentation AccuracyReport CreationProcess EvaluationMicrosoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft OutlookMQ Process KnowledgeRegulatory Compliance

Soft Skills

Attention To DetailStrong Communication SkillsOrganizational SkillsTime ManagementCollaboration

Tools & Technologies

Complaint-Management SystemsMQ ReportsData-Management SystemsTraining MaterialsVisualizations

Industry Keywords

HealthcareMedical DevicesRegulated EnvironmentQuality DocumentationProcess Improvement

About the role

Key responsibilities & impact

Review escalated complaint files for completeness, accuracy, and compliance with established procedures
Contact complainants, complaint preparers, field personnel, and stakeholders to obtain missing or clarifying information
Accurately document collected information in complaint-management systems
Pull and monitor MQ reports each morning and midday
Track new and open MQ tickets to ensure prompt review, updates, and resolution
Manage a high-volume workload and maintain accurate documentation
Collect, organize, verify, and analyze MQ-related data
Create reports and visualizations
Perform special research, data-gathering, and verification projects
Identify documentation gaps, process concerns, and potential risks and escalate them
Support field personnel with accurate, timely, compliant complaint documentation
Maintain confidentiality and comply with quality, regulatory, and data-management requirements
Lead MQ process training for new hires and provide team-wide training on updates
Maintain training materials, process guidance, and reference documentation
Perform checks and balances to verify adherence to procedures
Provide coaching and clarification on process or documentation concerns
Maintain knowledge of MQ process updates, changes, and implementations
Promote knowledge sharing, consistency, accountability, and continuous improvement
Collaborate with Field Service, Technical Support, Quality, and other cross-functional partners

Requirements

What you’ll need

Experience reviewing detailed records, complaint files, quality documentation, or similar case-management information
Exceptional attention to detail and commitment to complete and accurate documentation
Ability to independently manage a high-volume workload while meeting deadlines and maintaining quality
Strong written and verbal communication skills
Ability to professionally obtain information from a variety of stakeholders
Ability to quickly learn and effectively use multiple software applications, systems, and workflows
Intermediate-level proficiency with Microsoft Office, including Excel, Word, PowerPoint, and Outlook
Experience collecting, organizing, verifying, and analyzing data
Demonstrated success working collaboratively within diverse and cross-functional teams
Experience with SAP is required
Experience with MQ, P58, complaint handling, quality management, medical devices, healthcare, or another regulated environment is preferred
Experience training employees or supporting system and process implementations is preferred
Ability to work in a structured and independent manner with accuracy, accountability, and personal responsibility
Strong organizational and time-management skills
Ability to identify process gaps, evaluate information, and determine appropriate next steps
Ability to adapt to changing processes, requirements, and technology
Successful candidate must be able to work with controlled technology in accordance with US export control law

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Life insurance
Long-term and short-term disability insurance
Paid parking/public transportation
Paid time off
Paid sick and safe time