Regional Service Manager

Siemens Healthineers

. Manage the healthcare Field Service business by directing, coordinating, and leading the organization and its activities .

Posted 11/4/2026full-timeManhattan • New York • United StatesSeniorLead💰 $123,460 - $169,752 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing healthcare Field Service operations, ensuring compliance with FDA Good Manufacturing Practices, and achieving financial goals through effective cost containment and customer satisfaction strategies. Proficient in stakeholder communication, team leadership, and operational oversight within the Diagnostic Imaging industry.

Highest-signal resume keywords

Healthcare Field Service ManagementFDA Good Manufacturing Practices ComplianceCustomer Service ExcellenceFinancial Analysis and ReportingTeam Leadership and Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial Profit and Loss AnalysisAnalytical DatabasesComplex Excel WorkbooksPivot TablesPreventive Maintenance CoordinationService AdministrationInventory ControlProject ManagementTechnical TrainingService Agreement Articulation

Soft Skills

Excellent Organizational SkillsSuperior Written CommunicationOral Communication SkillsCollaborative Team MemberStakeholder Engagement

Tools & Technologies

MS Office ApplicationsCustomer Distress Index Dashboard

Industry Keywords

Diagnostic Imaging InstrumentsCustomer LoyaltyService Financial GoalsOperational ActivitiesQuarterly Business Reviews

About the role

Key responsibilities & impact

Manage the healthcare Field Service business by directing, coordinating, and leading the organization and its activities
Meet customer service expectations and financial metrics
Report to the Zone Vice President of Northeast and Southeast Service
Maximize customer loyalty and satisfaction
Communicate the value proposition of Siemens service to customers
Obtain service financial goals through revenue attainment and effective cost containment
Ensure compliance with FDA Good Manufacturing Practices
Meet annual RSM goals and metrics
Hire, develop, train, and coach Customer Service Engineers
Prioritize customer and business objectives and provide clear direction to Customer Service Engineers
Establish and maintain relationships with customers, service managers, account managers/executives, sales teams, Customer Service Engineers, and support resources
Serve as the Voice of the Customer and main point of contact for customer communications
Support service delivery and daily operations
Oversee operational activities and conduct required physical site visits
Monitor system status alerts and communicate service activity, especially down-system and restricted-operation calls
Use the Customer Distress Index dashboard to identify customer-distressing functional locations
Analyze accounts receivable status and provide guidance to internal partners
Coordinate communication between customers and Siemens stakeholders
Support technical escalation management with service, engineering, parts, and technical support resources
Analyze Preventive Maintenance and Update Instruction activity and coordinate for full compliance
Liaise between Siemens service teams and NYU in-house service
Validate billing, oversee purchase order processes, and perform service administration
Manage escalations between internal and external service providers
Review preventive maintenance and update instruction schedules and completion activity
Control inventory and verify equipment locations
Support project management and installation activities
Audit invoices and collaborate on contract and time-and-material billing
Track onsite repair-parts inventory
Support local service teams and vendors
Schedule customer meetings and conduct Quarterly Business Reviews
Identify end-of-service systems and communicate with sales teams and customers
Track and report Clinical Education and Technical Training balances
Participate in local service/CSE quarterly meetings
Articulate and explain Service Agreement offerings

Requirements

What you’ll need

BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience
8+ years of successful experience in a directly related field
Excellent organizational skills
Superior written and oral communication skills
Ability to effectively communicate with stakeholders at many levels within the organization
Ability to present information to co-workers, employee groups, upper management, customers, and public representatives
Ability to read, analyze, and translate financial profit and loss statements into action
Professional-level knowledge of analytical databases and complex Excel workbooks and pivot tables
Ability to read, analyze, and interpret scientific and technical journals, financial reports, and legal documents
Ability to thrive as a member of a collaborative, cross-functional team
Competent knowledge of MS Office applications
Experience managing a large remote employee-based territory preferred
Knowledge of Diagnostic Imaging Instruments or equivalent Diagnostic Imaging industry experience preferred
Ability to articulate and explain value of Service Agreement offerings

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Life insurance
Long-term and short-term disability insurance
Paid parking/public transportation
Paid time off
Paid sick and safe time