Support Specialist 3

Siemens Healthineers

. Act as a remote support center representative for customers in NAM .

Posted 10/27/2026full-timeRemote • United StatesMid-LevelSenior💰 $77,890 - $107,096 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in remote technical support for Siemens MI-PET systems, with a strong focus on incident management, problem-solving, and customer communication. Proficient in DICOM, networking, and essential software applications, while fostering a supportive team environment and adhering to service leadership principles.

Highest-signal resume keywords

Remote Technical SupportIncident ManagementDICOM KnowledgeSiemens MI-PET Equipment RepairTechnical Documentation Interpretation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident ManagementTechnical SupportDICOMNetworkingRemote DiagnosticsProblem IdentificationTechnical DocumentationTyping SkillsMicrosoft OutlookMicrosoft Excel

Soft Skills

Phone EtiquetteProfessionalismMentoringCommunicationTeam Collaboration

Tools & Technologies

MI-PET SystemsMicrosoft WordJob Critical Applications

Industry Keywords

Service StrategyControlled TechnologyUS Export Control LawField ServiceTechnical Escalations

About the role

Key responsibilities & impact

Act as a remote support center representative for customers in NAM
Demonstrate soft skills competency, phone etiquette and professionalism during technical call center operations
Participate in incident management ranging from rudimentary to highly complex for customers, Field Service Technicians, Installation Engineers or Applications Specialists remotely or onsite
Interpret and clarify technical documents for field service, sales, project managers, site planners and applications groups
Provide feedback for technical escalations and product issues to drive root cause identification and assist in corrective actions
Represent Siemens Healthineers Service Strategy and Siemens core values
Promote the technical support organization as a value-added process
Coordinate new product introductions as they relate to product support
Provide technical guidance and documentation for customer and Field Service Engineer calls
Perform remote diagnostic evaluations of MI-PET systems
Identify problems and provide action plans for highly complex problems and incidents
Preempt potential problems and provide effective solutions
Seek assistance from internal partners for issues beyond the assigned product area
Independently identify issues, research, develop, deploy and delegate corrective actions
Mentor and provide technical operational leadership to junior-level RSS
Contribute to disseminating product knowledge
Support the Operations Manager with research to collect and report product or site-specific information
Drive individual KPIs and Onsite-to-Online strategy
Create an open, supportive environment consistent with Service Based Leadership culture

Requirements

What you’ll need

Associates degree or vocational training in Electronics or Biomed Engineering (or equivalent experience)
More than 5 years of experience in repairing Siemens MI PET equipment
Firm knowledge of DICOM and networking
Proficient skills in typing, Outlook, Excel, Word and other job critical applications
Travel required for customer meetings and technical repair ~ 10%
Must be fluent in English
Must be willing to be on call and work rotating weekends/holidays
After onboarding and training, the shift for this position will be 11am – 8pm EST
RESUMES MUST BE SUBMITTED IN ENGLISH OR MAY NOT BE CONSIDERED
Successful candidate must be able to work with controlled technology in accordance with US export control law

Benefits

Comp & perks

medical insurance
dental insurance
vision insurance
401(k) retirement plan
life insurance
long-term and short-term disability insurance
paid parking/public transportation
paid time off
paid sick and safe time